Customer Care Consultant- Wollongong

2 days ago


Wollongong, New South Wales, Australia Theprobegroup Full time

Customer Care Consultant- Wollongong page is loaded

Customer Care Consultant- WollongongApply locations Wollongong NSW Australia posted on Posted 10 Days Ago job requisition id JR12141

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong NSW.

Feel secure in a permanent ongoing role, we have multiple permanent positions available.

This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here's the good info you want to know:

  • Multiple permanent full-time positions and part-time roles available

  • Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster

  • Part-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time.

  • Rotating roster generally released 2 weeks in advance

  • Paid training + access to additional support while you're settling in

  • You will be required to complete a National Police Clearance

  • You must have full work rights to work within Australia for at least 12 months

  • Australian based role

What makes a successful Customer Care Consultant

  • Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.

  • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.

  • Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.

  • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.

  • Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.

  • Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process

  • Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

Culture & Benefits:

  • Fantastic working culture, where you'll feel valued and supported every day.

  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.

  • Opportunities for career progression, with a company that invests in your professional growth and development.

What our current team members love about the role and working at Probe…

  • The people and their teammates are one of the main reasons they come to work

  • Enjoy creating a great relationship with customers

  • Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

#J-18808-Ljbffr

  • Wollongong, New South Wales, Australia Probe CX Full time

    Probe CX Wollongong, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Care Consultant role at Probe CXProbe CX Wollongong, New South Wales, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at Probe CXGet AI-powered advice on this job and more exclusive...


  • Wollongong, New South Wales, Australia United for Care Full time

    Disability Support Worker – Wollongong & Surrounding SuburbsJoin to apply for the Disability Support Worker – Wollongong & Surrounding Suburbs role at United for CareDisability Support Worker – Wollongong & Surrounding Suburbs1 month ago Be among the first 25 applicantsJoin to apply for the Disability Support Worker – Wollongong & Surrounding Suburbs...


  • Wollongong, New South Wales, Australia Geoscience Ireland Part time

    Job Details: Office Administrator – Wollongong (Mat Leave Cover, Part-time)Job Title: Office Administrator – Wollongong (Mat Leave Cover, Part-time)Vacancy No: VN4703Employment Type: Fixed-TermContract Type: Part-TimeJob DescriptionSLR's One Team Culture and CommitmentAt SLR Consulting, we celebrate a 'One Team Culture', where bringing together diversity...


  • Wollongong, New South Wales, Australia NSW Health Full time

    Join ISLHD as a Clinical Nurse Consultant and lead the way in delivering expert, compassionate support for patients with complex needs.$126,720.88 - $129,314.15 per annum + 12% super & salary packaging | Permanent Full Time | Wollongong Hospital (TWH) | REQ596392 | Grade: Clinical Nurse Consultant Grade 1 | Applications close: 20 August 2025Join us in...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Registered Nurse, Wollongong Hospital - B4 West OrthopaedicsJoin to apply for the Registered Nurse, Wollongong Hospital - B4 West Orthopaedics role at Illawarra MercuryRegistered Nurse, Wollongong Hospital - B4 West Orthopaedics1 day ago Be among the first 25 applicantsJoin to apply for the Registered Nurse, Wollongong Hospital - B4 West Orthopaedics role at...

  • YD WOLLONGONG

    4 weeks ago


    Wollongong, New South Wales, Australia Yd. Pty Full time

    YD-612 YD WOLLONGONG, SHOP LO1 8, WOLLONGONG EAST NSW, New South Wales, Australia Req #6864Come work at yd. Australia, a leading menswear brand in the retail industry.We are your go-to brand for keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.Our...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Step into a role where your compassion and dedication can truly shine. Join us as an Enrolled Nurse at Wollongong Hospital and make a real difference in patient care every day. Salary: $32.79 - $35.63 per hour + 12% super & salary packaging | Type: Permanent and temporary - Full time and part time | Location: Wollongong Hospital (TWH) | Application closing...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Job Description About the role: ARC (The Australian Reinforcing Company) is currently seeking a Customer Service Officer to join our team at the Wollongong branch. You will work closely with sales and operations to deliver an outstanding customer experience. Responsibilities Providing outstanding customer service over the phone, email, and at...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Rehabilitation Consultant | OT, Physio, EP, Rehab Counsellor or PsychJoin to apply for the Rehabilitation Consultant | OT, Physio, EP, Rehab Counsellor or Psych role at Illawarra MercuryRehabilitation Consultant | OT, Physio, EP, Rehab Counsellor or Psych1 day ago Be among the first 25 applicantsJoin to apply for the Rehabilitation Consultant | OT, Physio,...


  • Wollongong, New South Wales, Australia OPSM Full time

    Join or sign in to find your next jobJoin to apply for the OPSM Optometrist - Wollongong role at OPSM1 month ago Be among the first 25 applicantsJoin to apply for the OPSM Optometrist - Wollongong role at OPSMGet AI-powered advice on this job and more exclusive features.We are EssilorLuxottica, a global leader in the design, manufacture and distribution of...