Indigenous Customer Care Consultant

5 days ago

Wollongong, Australia Indigenous Workstars Full time

We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Unanderra NSW, to provide an exceptional level of service to our growing customer base.

In this key role, you will support our trade store by serving customers face to face and attend to other activities including stock-takes, shelf price maintenance and stock top-ups ensuring that goods are stored neatly.

By joining our passionate well established team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.

Your key responsibilities include, but not limited to:

- Face to face customer service, customer requests, sourcing parts, ETA's on backorders
- General housekeeping of both the counter and packing area
- Identify opportunities to increase order size and profitability through up-selling and cross selling
- Participate in all product training in line with company requirements
- Take ownership in continuing and cultivating all customer interactions

To be successful, you will have:

- Customer service experience in a trade store/retail environment
- Well-developed customer service skills with a 'customer first' approach
- Clear written and verbal communication skills
- Self-motivated, problem solver and time management skills
- Forklift license (desirable but not essential)

CULTURE & BENEFITS

A career with our client will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Ability to purchase up to 4 weeks' additional annual leave
- Attractive share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Indoor break out area
- Regular team events, celebrations, birthdays, milestones and BBQs
- Team member discount card to use
- Further discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite free parking and more

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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