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Customer Care Consultant

2 weeks ago

Wollongong, Australia New Start Full time

We have an exciting opportunity for a **customer care consultant** to work at our site located in **Wollongong NSW.**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

Key Responsibilities
- Ensuring that all customer enquiries are answered in a prompt and professional manner.
- Using on-line systems to access data and answer customer queries within pre-determined service times.
- Entering customer requests/queries on-line.
- Maintaining accurate customer records.
- Administration

**Skills & Experience**
- Prior customer service experience - contact centre preferred but not essential
- Have excellent phone manner and enjoy interacting with a vast variety of customers.
- Have patience and empathy towards others.
- Have a can-do attitude and love creating the WOW factor for customers.
- Competent computer skills in the Microsoft Office Suite.
- Strong attention to detail and great organisational skills.
- Ability to multitask with a high level of attention.

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wollongong NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- Are you covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- administration: 1 year (preferred)
- call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)