Risk and Controls Assurance Manager

**Closing Date**: 11/08/2025

**Job Type**:
Permanent - Full Time
**Location**:
Sydney office
**Job Category**:
Shared Services
The Risk and Controls Assurance Manager will focus on the requirements to support Line 1 to execute the Controls Assurance Program (CAP) whilst supporting Risk and Compliance management (Line2) in the oversight of incidents and issues including timely remediation and reporting.
**Job Description**:
Key Accountabilities
1. Controls Assurance Testing
Assist with the implementation of the CAP which may include the facilitation of Internal Controls Framework training.
Maintain CAP testing requirements across all business units - including stakeholder management.
Support the implementation of the controls assurance plan to ensure compliance with CPS 230 - Operational Risk and other prudential and regulatory standards
Evaluate the adequacy and effectiveness of existing controls, identify areas for enhancement and provide reporting
Identify and report on operational control deficiencies particularly those identified through incidents and issues and ensure process gaps are identified and rectified in a timely manner.
2. Quality Assurance Testing
Support the Quality Assurance Manager in the day-to-day requirement of the Quality Assurance Program.
Evaluating operational interactions and assessing them against approved Compliance and Standards Guidelines/Criteria
Analysing Quality Assurance data evaluated in Daisee (AI QA System) and make recommendations for targeted training and coaching, or operational changes to systems. Processes, scripting etc.
Work with operations business unit leaders to ensure Quality Assurance requirements are disseminated across the business.
3. Incident and Risk Management
Provide ongoing support in enhancing NobleOak’s risk management framework with a focus upon overseeing the incident management process, ensuring effective reporting, investigation, and remediation of incidents.
Support the CRO and Head of Risk to align with industry best practices. Implement strategies and identify, assess, and mitigate risks across various business functions.
**4. Accurate Documentation and Reporting**:
Maintain accurate assurance testing records in Gracie (NobleOak Governance, Risk and Compliance platform). This includes detailed findings, observations, and recommendations.
Assist Line 2 in preparing comprehensive reporting for presentation to senior leadership team management and regulatory bodies as required.
Monitor the implementation of audit observations and recommendations identified by Line 3.
**5. Collaborative Engagement**:
Partner with various departments, including Finance, Claims, Client Services, Business Growth and People & Culture to execute the CAP.
Communicate effectively with stakeholders to gather information, address inquiries, and facilitate review processes.
Key Responsibilities
Accurate Documentation - Maintain accurate assurance and compliance documentation and records at all times.
High Quality and Accurate Communication - Communication with internal stakeholders, monitoring information and provide education, training and support across all teams when required.
Stakeholder Management - Build strong relationships with leaders and internal stakeholders with the aim of providing constructive and accurate reporting and support in correcting deficient processes and procedures.
Continuous improvement - Take part in training and other learning opportunities as required to expand knowledge and understanding of Controls Assurance and Compliance practises across the business.
Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing consistent risk and compliance reporting to the business units.
Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high-performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic.
Desired Skills and Experience
Capabilities
Strong knowledge of CPS 220 Risk Management principles and concepts particularly those related to controls assurance testing, principles and techniques including measuring, evaluating, monitoring and reporting
Strong knowledge of incident and issue management
Strong knowledge of Compliance frameworks in relation to the AFSL and Corporations Act
Exceptional listening, analytical and data interpretation skills.
Knowledge of Life Insurance Products including Income Protection, Trauma and Total Permanent Disability (TPD) is highly regarded.
Strong attention to detail and critical thinking skills.
Good verbal, written and interpersonal communication skills.
A positive and self-motivated person.
A strong focus on quality and attention to detail
Good time management and organisation skills.
Ability to operate in a fast paced, team environment.
Experience & Qualifications
3-5 years in either Internal