Customer Advisor

1 week ago

Parramatta, Australia SuperCare Full time

**ABOUT US**

SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney and Canberra, we are strategically positioned to serve clients across Australia.

As the pioneer and industry leader, we are continuously innovating to better serve our clients. We pride ourselves on nurturing a team of customer-focused professionals, who find joy in helping others and performing meaningful work while proactively enhancing their own competencies as they provide valuable contributions. As we expand our operations, we are seeking a highly skilled Customer Advisor to help us with our mission.

**THE ROLE**

The Customer Advisor plays a crucial role in ensuring an engaging Client Experience as the first point of contact.

Responsible for introducing SuperCare services to interested clients and determining their eligibility to access their Super based on compassionate grounds.

Key responsibilities include, but not limited to:
**1. Customer Service/Client Relationship**
- Address customer concerns and refer to appropriate teams
- Provide exceptional service; build rapport and maintain client relationships

**2. Sales**
- Meet sales targets, including conversion rate
- Handle inbound sales calls - introduce the clients to SuperCare services and effectively articulate the value/advantages of SuperCare offerings
- Engage with clients in a professional manner and actively listen to their needs before offering a personalized solution
- Confirm that the client is eligible to access their Super based on compassionate grounds while clearly explaining the implications of accessing their Super early
- Ensure that the client understood the Service Agreement before guiding them in signing

**THE PREFERRED COMPETENCIES**
- At least 2 years of substantial work experience in a customer service role, preferably in the service industry
- Exceptional verbal and written communication skills
- Persuasive and confident approach to customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent organizational and time management skills
- Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

**SUPERCARE CORE VALUES**
- Integrity
- Excellence
- Exceptional Service
- Teamwork
- Innovation
- Life-long Learning
- Results focus and Accountability

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program focused on Sales and Customer Service

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person

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