Ticketing Officer

**Work type**
- Permanent Part Time

**Location**
- Dandenong

**Department**
- Community Strengthening

**Band 4 - $75,804 - $80,333 per annum, pro-rata (plus super)**

**Permanent Part Time - 30 hours per week**

**About Us**

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

**About the Role**

The primary purpose of this role supports ticket builds and sales across all cultural and community hubs, including The Drum Theatre. As the public face of the organisation, the Ticketing Officer role focuses on enhancing customer experiences by providing professional and efficient service. The role includes:

- Provide comprehensive ticketing services and contribute to a welcoming and inclusive service across all cultural and community hubs, ensuring patrons receive the necessary support and information for an enjoyable experience.
- Support the seamless delivery of events by delivering ticketing services across the Department, including assisting in building performances and programs in the ticketing system.
- Identify opportunities for process improvement within the ticketing and box office operations, while supporting the organisation in raising awareness of upcoming shows and events.

**About You**

Successful applicant will have a passion for working with the community and be able to demonstrate:

- Commitment to working within a team to deliver excellent customer service, hospitality, and box office services, functions, and events.
- Experience in all aspects of ticketing or customer data services, with a focus on direct face-to-face customer service roles.
- Front-of-house experience in a live performance or performing arts center, including engagement with diverse audiences, will be highly regarded
- Well-developed interpersonal, problem-solving, and first-contact resolution skills.
- Competency in financial processes related to purchase transactions in a retail environment.
- Willingness to work across various locations and time slots to provide venue support services.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

**Benefits of working with us**

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us
- Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children_ with zero tolerance for child abuse and harm._

**To apply**
- A brief cover letter
- Your resume
- Response to key selection criteria

**Position Description**: Ticketing Officer - 429 KB

**Applications close**: 5pm, Wednesday, 6 August 2025

**Further information**:Christopher Mery, 8571 1651