Ict Support Technician

**Welcome to Made**

Made is a hugely successful purpose-driven Australian business with an extensive portfolio of better-for-you food and beverage products. Since 2005 health-conscious Australians have shown their love for our core brands - Cocobella (coconut water and yoghurts), Rokeby (functional dairy), Impressed (plant-based products) and NutrientWater (enhanced water). The culture at Made is dynamic, inclusive and fun. We are all about Making Healthy Happy and we live and breathe this ethos in all that we do. Together we continue to achieve greatness, from our delicious products to our people and everything in between.

**The Role**

As an FMCG business, we depend on a reliable and responsive ICT infrastructure to support our fast-moving, operationally intensive environment. In this support-focused role, you will be the first point of contact for our employees, delivering both on-site and remote technical support across a wide range of IT systems and services.

**Role Accountabilities**
- Respond to user inquiries and troubleshoot hardware, software, and network issues across varied environments including office, retail, and production facilities
- Provide technical support for point-of-sale (POS) systems used in our retail environment
- Log, track, and manage service requests to ensure timely resolution and SLA compliance
- Assist with user account management, device provisioning, and the onboarding/offboarding process
- Diagnose, repair, and replace hardware components and peripherals including terminals, printers, and modems
- Support and maintain local networks, cloud-based services, and remote desktop environments
- Assist in adapting or updating systems to meet evolving business and user needs
- Provide IT support tailored to production facility environments, ensuring mínimal disruption to manufacturing operations
- Help maintain and update internal websites and knowledge bases
- Document resolutions and contribute to process improvement by updating internal support documentation

**Skills & Experience**
- Minimum 5 years’ experience in a similar ICT support or technical role
- Relevant qualifications in Information Technology or a related field
- Certification or demonstrated knowledge of networking
- Solid understanding of networking protocols, infrastructure, and troubleshooting
- Proficiency with Windows OS, Windows Server, Microsoft 365, Active Directory, and Group Policy
- Experience providing technical support across office, retail, and production facility environments
- Hands-on experience supporting point-of-sale (POS) systems in a retail setting
- Familiarity with IT requirements and challenges within a production facility environment
- Experience with cloud-based environments, remote desktop services, and ticketing systems
- Strong problem-solving skills with the ability to work independently in a high-volume environment
- Excellent communication and interpersonal skills, with a customer-focused approach
- Experience in FMCG, manufacturing, or similar fast-paced industries is highly regarded

Made is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome and value individuals from all backgrounds and ensure fair treatment for all employees.

**Job Types**: Full-time, Permanent

Pay: $80,000.00 - $110,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- IT infrastructure: 5 years (preferred)
- Technical support: 5 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 30/08/2025