Billing Customer Service Officer

5 days ago

Melbourne Northern Suburbs, Australia Hudson Australia Full time

**Job Title**: Billing Customer Service Officer

**Position Details**:

- **Employment Type**: Full-time
- **Division / Department**: Corporate Services / Financial Transactional Services
- **Reports To**: Team Leader Billing Customer Service
- **Pay**: $40/hour
- **Hours**: Full time
- Contract: 6 months with possibility of extension
- **Location: Doncaster**

**Role Purpose**: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.

**Ambulance Victoria Vision**: Providing outstanding emergency healthcare, every time.

**Patient Care Commitment**: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.

**Ambulance Vic Values**:

- **Being Respectful**: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
- **Working Together**: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
- **Being Accountable**: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
- **Openly Communicating**: Commitment to open, honest, and transparent communication to build trust and effective relationships.
- **Driving Innovation**: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.

**Key Accountabilities**:
**Operational Performance**:

- Review PCR data for completeness and accuracy of billing outcomes.
- Identify inconsistencies or deficiencies in PCR data and raise them for review.
- Provide customer service responses to internal and external billing queries.
- Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
- Conduct User Acceptance Testing (UAT) to support system upgrades.
- Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.

**Quality and Patient Experience**:

- Maintain accurate customer account records and knowledge of billing guidelines.
- Ensure billing processing tasks adhere to defined processes for compliance.
- Provide feedback and recommend improvements to enhance billing processes and systems.

**Community/Stakeholder Engagement**:

- Develop constructive working relationships within the team and with key stakeholders.
- Provide quality customer service to internal and external stakeholders.

**Health Safety and Wellbeing**:

- Promote health, wellbeing, and safety culture.
- Model ethical and positive behaviors consistent with values.

**People Leadership**:

- Assist with training new and existing team members.
- Contribute to a collaborative, high-performing team.

**Key Selection Criteria**:

- Experience in financial data entry, billing, or accounts receivable is desirable however not essential
- Proficiency in Microsoft Office, Excel, and Word.
- Certificate in Business/Finance or equivalent (desirable).
- Proficient data entry and billing assessment skills.
- High accuracy, attention to detail, and quality control.

  • Billing Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Skilled Billing Officer required for rapidly expanding organisation in Melbourne's Eastern suburbs. Permanent opportunity. **The Company** The organisation are expanding rapidly and can offer a very real opportunity for incoming employees to grow and develop within the company. Offices are located towards Melbourne's eastern suburbs with parking available...

  • Billings Customer Service Officer

    4 days ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Customer Service/Call Centre Reference: AV/1763758 At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every...

  • Billing Officer

    4 days ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    No weekend work - Full time and part time positions available - _Team environment_ **_Are you a friendly and resourceful professional, looking to work in a vibrant and dynamic healthcare organisation? Healthscope's Centralised Billing and Collections Hub is seeking outstanding customer service focused individuals to join our busy Billings team as a Billing...

  • Billing & Collections Officer

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Multiple opportunities exist for Billing & Collections Officers to be part of a supportive and forward-thinking organisation **The Company** With various locations nationally and the largest team of specialists, this health-care provider make a difference. They create jobs for over 19,000 people and provide work for nearly as many medical...

  • Billing Customer Service Officer

    2 weeks ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Finance Reference: AV/1776596 At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at...

  • Billing Clerk

    1 week ago

    Northern Beaches, Australia Robert Half Full time

    Our client, a disability services company based in North Shore Sydney area, is currently looking for an Billing Officer to start asap. **The Company** **The Role** - Creating and issuing a high volume of customer invoices - Receiving and allocating payments - Follow up on requests on credits approval - Assisting with billing system and process...

  • Billing Officer

    2 weeks ago

    Melbourne, Australia Computershare Limited Full time

    Billing Officer **Location: Australia - Abbotsford (Hybrid)** This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture...

  • Billing Officer

    1 day ago

    Melbourne, Australia Computershare Full time

    NA **We give you a world of potential** We have an excellent part time opportunity for a CCS Billing Officer to join our finance team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role. Flexible on what hours/days you work, we are here to help balance your...

  • Billings Officer

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Billings Officer, 6 month role, paying $30ph + Super **Your new company** This well known State Government health provider, located in Southern Sydney, requires the services of an Billings Officer for a period of 6 months plus. You will be working within a busy revenue area, and controlling a number of small dollar value but high volume accounts. **Your...

  • Billing Officer

    6 days ago

    Melbourne, Australia Yooralla Full time

    **Job no**: 494640 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Melbourne CBD **Categories**: Administration Position Description **Billing Officer***: **Location**: Melbourne CBD **Vacancy Type**:Permanent, one Full-Time and one Part-Time **Job reference**:494640 **Are you seeking a role in Operations division**? If you’re...