Billings Customer Service

Job Description
At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking both
Billings Customer Service and Billings Assessment (Pre & Post) Officers
to provide solution focused outcomes as part of our Financial Transaction Services team. We currently full or part time, fixed term (12 month) opportunities located at Ballarat or Doncaster.

About The Role
Reporting to the Team Leader Billing Customer Service, you will be within a supportive team. The overall role of the billing department is to generate an invoice from the patient care record (PCR) provided by our Paramedics and front-line clinical care teams. Tasks include (not limited to):

• Review presented PCR data for completeness to ensure accuracy and consistency of current and previous customer billing assessment outcomes
• Provide effective customer service responses to both internal and external queries whilst ensure accurate customer account records are maintained
• Through your accuracy, ensuring that the correct person/entity is billed for the service provided
• Assist with review of prior PCRs processed for reallocation (including liaison with relevant stakeholders) to correct billing outcome
• Identify inconsistencies or deficiencies in PCR data presented for present and/or previous customer billing outcomes for review by management team
• Maintain accurate records and confidentiality of customer account details compliant with record management, data security and privacy legislation

About You
Whilst we would like you to have experience within a billing/invoicing environment, we want people who align, believe, and live the culture and values we have in our team. You will naturally care about the accuracy of your work with high attention to detail and quality control. You will be professional with a sound judgement to ensure matters of a confidential or sensitive nature, which you will be exposed to, are handled appropriately and diplomatically.

We encourage you to apply if you also have:

• Experience working in financial data entry, billing, or accounts receivable department
• Proficient data entry and billing assessment skills with an ability to meet performance output and accuracy targets
• Intermediate competence level with Microsoft Office including Excel and Word
• Ability to work both independently with minimal supervision and effectively as part of the wider team

Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect
and
Excellence
to life at AV, we want to hear from you

Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.

These positions are classified
AV2
under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position descriptions can be found on the AV Careers website

How To Apply
Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position (maximum one page)
• Current resume

Applications must be submitted by
11.59pm AEDT
on
Wednesday 26 November 2025
. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to '
Applying for a position with Ambulance Victoria'.
For any further queries please contact or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.