Pre Sales Consultant

2 weeks ago

Perth, Australia SIRVA Full time

Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution. The Pre-sales Consultant may be required to carry out virtual surveys and inspections to enable a cross functional service within the organisation.
Financial
- To ensure that all prospective clients are made aware of the company's payment requirements.

Administration
- Prompt follow up of voice mailed messages and web based ‘Request a Quote’ via personalised phone call within 24 hrs.
- Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen.
- Full-service relationship management for all other valued opportunities from follow through to completion.
- Prepare and send quotes as requested
- Collect and enter move inspections/quotes in Navision/ProMove
- Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale.
- Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction
- Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand.
- On occasion, complete video inspections for International, Domestic removals as required and assist clients in all aspects of moving using a full scope of marketing strategies to promote the Allied brand
- To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities & presentations (video).

PREFERRED SKILLS & EXPERIENCE
- Exceptional customer service focus and experience successfully servicing Cooperate and consumer clients.
- Excellent written and verbal communication skills
- Internal and external relationship building skills
- Competent user of IT systems - Navision/Pro-move

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