Configuration Manager

At **Downer Professional Services (DPS)**, we **are committed to delivering outcomes that put Australia’s interests first**. We work on complex and impactful Defence, government, and infrastructure projects that shape the future of our nation. Our people are at the core of our success, bringing expertise, innovation, and leadership to critical Defence programs.

Our Technical, Advisory, and Capability (TAC) practice and Team Downer serves as one of the Major Service Providers delivering consulting services and Integrated Work Packages across the Department of Defence, leveraging innovative approaches such as mission and digital engineering to enable the successful delivery of critical Defence programs. This includes engagement with key areas across Defence including Defence Digital Group (DDG), Capability Acquisition and Sustainment Group (CASG), and the Navy, Army, and Air Force.

If you're interested in being connected with opportunities in the program, we’d love to hear from you.

We are sourcing **Configuration Manager for our Canberra team, responsible for overseeing the development and management of Configuration Management processes, ensuring alignment with ITIL best practices**with the following experience:

- Develop and implement Configuration Management policies and procedures in accordance with ITIL best practices to ensure consistency and compliance.
- Create, maintain, and manage the Configuration Management Database (CMDB), ensuring it accurately reflects the current state of the ICT infrastructure.
- Provide regular reports and recommend improvements where necessary to enhance operational efficiency.
- Conduct audits and reviews of configuration management processes to ensure adherence to policies, procedures, and ITIL best practices.
- Identify, document, and address any discrepancies or inconsistencies within the CMDB, working to resolve these issues promptly.
- Serve as the primary point of contact for configuration management matters, liaising with wider stakeholders to ensure effective communication and collaboration.

This role is based in **Canberra, ACT**. Our work is **highly complex and confidential**, applicants must be Australian citizens with a minimum **NV1 security clearance**. Additionally, compliance with International Traffic in Arms Regulations (ITAR) requirements may be necessary. In some cases, this may impose restrictions individuals who are dual citizens, permanent residency, or former nationality of specific countries as outlined in ITAR 126.1.
- Strong experience in Configuration management within Defence, government, or professional services with a strong track record in managing configuration processes.
- In-depth understanding of Defence ICT operations and processes.
- Experience with the Defence Service Management System, including its use in configuration management.
- Proficient in using Configuration Management Tools, with practical knowledge of ITIL V4 practices, particularly in Change, Configuration, and Asset Management.
- Strong attention to detail and the ability to produce high-quality documentation and procedures.
- Practical experience with Change, Configuration, and Asset Management following ITIL V4 practices.
- More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. _

**Why join Downer Professional Services?**

At Downer Professional Services, we’re not just a workplace, we’re a business dedicated to contributing to the shaping of the future of defence in Australia. As the country’s only sovereign prime, we’re committed to making a real difference in protecting Australia’s interests.
- **Be first in line for future opportunities -**By joining our talent network, you’ll receive priority consideration for upcoming roles that align with your skills and career goals, ensuring you stay ahead of the curve.
- **Work on projects that matter -**You’ll have the chance to contribute to career-defining projects that support Australia’s sovereign capability and national security, delivering real impact in Defence, government, and infrastructure.
- **Invest in your growth -**We believe in continuous learning. Whether it’s through structured career mapping, mentoring, training programs, or our Summer and Winter Schools for accelerated learning, we provide the resources to help you advance in your career.
- **Collaborate with Industry experts -**You’ll work alongside highly skilled professionals and leaders in a supportive and collaborative environment, where knowledge-sharing and professional development are at the core of what we do.
- **Strong veteran support & Inclusion Initiatives -**We actively support Defence veterans with policies including up to 20 days of Reservist Leave to help you transition while staying connected to service.

**Let’s connect**
- At Downer Professional Services, we’re not just a workplace—we’re a business dedicated to contributing to the shaping o