Client Service Analyst

4 days ago

Melbourne, Australia IRI Worldwide (Australia) Full time

**Let’s be unstoppable together**

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down-to-earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including;
- Flexible and hybrid working
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- Circana “Me” Days (4 per year)
- Cultural swap days

**What will you be doing?**

You will be responsible for delivering client reports and databases, accurately and on time. Your day-to-day responsibilities will include:

- Accurately assessing client deliverables (reports and database requirements)
- Being accountable for the quality of client deliverables
- Building and updating reports as per the client requirements
- Communicating with internal and external stakeholders regarding new requirements or changes to the existing deliverables
- Providing technical support and/or training to clients on Circana proprietary software

**Responsibilities**
- 1+ years’ experience as an Analyst, client/customer facing experience a plus
- Advanced MS Excel, Word and PowerPoint
- Strong communication skills (both verbal and written)
- High attention to detail
- Effective problem-solving skills
- Ability to simplify complex data for the relevant audience
- Capability to work independently and manage multiple priorities

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Ready to make an impact?

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