Receptionist

3 days ago

Pakenham, Australia Millhaven Lodge Full time

We are a not-for-profit provider and provide a home for people requiring all levels of care. The organisation is highly regarded in the community. We currently have vacancies for a part-time (3 days a week) position for a receptionist.

**The role involves**:

- Prompt, efficient, and courteous communication in telephone answering, message taking and information transfer.
- Provision of a high level of customer service to all internal and external service providers, meeting and greeting all families and visitors promptly, professionally and courteously.
- Coordinate and manage mail processing. This includes ensuring all incoming and outgoing mail is processed, posted and distributed accordingly and in a timely manner.
- Operate and utilise the advanced functions of software packages to produce documents, reports, letters, publications and worksheets.
- Maintenance of accurate and current information and contact details for resident representatives, staff and external providers, including visiting medical personnel and distribution accordingly within organisational privacy and confidentiality guidelines.
- Processing bills and aspects of payroll.
- Assistance with aspects of rostering.

**You are required to have the following**:

- Experience and/or qualification in the clerical and administration areas, preferably in a health setting.
- Intermediate to advanced word processing and using Excel databases with experience in Microsoft Office Packages.
- Word Processing speed - minimum 40 words per minute.
- Able to write and speak English in a way that supports clear communication with residents, colleagues, and government investigative bodies.
- Well-developed interpersonal skills and ability to work with residents, staff and visitors of differing cultural, ethnic and socio-economic backgrounds while maintaining role and professional boundaries.
- High level of organisational skills and time management with the ability to meet organisational deadlines.
- Commitment to a resident-centred environment with a strong focus on customer service.
- Demonstrated capacity to work independently, respectfully and collegially in a team environment.
- Ability to use a range of office equipment including telephone system, fax machine, photocopier etc.
- Commitment to, and willingness to participate in, continuing training and education related to the area of employment.
- Current Satisfactory Police Check.
- A current Influenza Vaccination Certificate.
- A current Covid-19 Vaccination Certificate.

Please note that only successful short-listed applicants will be contacted due to the volume of applicants expected for this role.

**Job Type**: Part-time

**Salary**: $25.00 - $30.00 per hour

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pakenham, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Office: 5 years (required)
- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

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