Claims Administrator

3 days ago


Brisbane, Australia Enterprise Rent-a-Car Full time

As Claims Administrator you will be responsible for the administration of insurance claims for the company, as well as minimising associated costs. You will also engage with customers to follow up outstanding payments, all while maintaining the good reputation of the business by meeting our customer’s needs. The position will be part of our passionate customer experience team, reporting directly to the Head of Customer Experience & Claims.

Your key responsibilities include:

- Process claims for damages to rental car fleet, collate records, process invoices and organise job cards (e.g. for repairs)
- Liaise with customers to advise of claim, provide updates throughout each stage of the claim process
- Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
- Provide outstanding customer service to all internal and external customers
- Ensure accurate documentation administration
- Meet specified time-frames and quality standards
- Provides administrative and customer service support to the customer experience team as needed

**About You**
- Experience in customer service and administration
- Exemplifies outstanding customer service
- Adaptive verbal and written communication
- Ability to listen attentively, solve problems creatively and use tact and diplomacy with a variety of people
- Ability to learn and operate our claims processes and systems
- Strong attention to detail
- Organisation skills and ability to prioritise in a fast-paced environment
- Flexible with willingness to learn and adapt
- Ability to follow processes, procedures and maintain documentation and records to high standards
- Basic understanding of Claims would be a bonus

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: From $26.34 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Flexible hours
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Brisbane, QLD: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Divers License (required)

Work Authorisation:

- Australia (required)

Work Location: In person


  • Claims Officer

    3 weeks ago


    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Officer

    3 weeks ago


    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Administrator

    24 hours ago


    Brisbane, Australia Enterprise Rent-a-Car Full time

    As Claims Administrator you will be responsible for the administration of insurance claims for the company, as well as minimising associated costs. You will also engage with customers to follow up outstanding payments, all while maintaining the good reputation of the business by meeting our customer’s needs. The position will be part of our passionate...

  • Claims Administrator

    2 weeks ago


    Brisbane, Queensland, Australia Enterprise Rent-A-Car Full time

    As Claims Administrator you will be responsible for the administration of insurance claims for the company, as well as minimising associated costs. You will also engage with customers to follow up outstanding payments, all while maintaining the good reputation of the business by meeting our customer's needs. The position will be part of our passionate...


  • Brisbane, Australia The Andersen Partnership Full time

    Competitive Salary - High Performing Team & Culture - CBD Location close to public transport We are partnering with a respected and established boutique Insurance firm in Brisbane CBD who are looking to grow their team with an experienced Claims Administrator. This is a full time position close to public transport in a high performing and collaborative...

  • Claims Administrator

    3 weeks ago


    Brisbane, Queensland, Australia Michael Page Full time

    OverviewJoin to apply for the Claims Administrator role at Michael Page.Be among the first applicants and explore a career progression in a fantastic organisation.Job DescriptionAs a Claims Administrator your role will focus on high volume data entry and internal coordination to ensure customer claims are processed accurately and on...

  • Claims Administrator

    2 weeks ago


    Brisbane, Queensland, Australia beBeeClaims Full time $51,900 - $72,950

    Claims Support SpecialistWe are seeking a highly skilled and experienced Claims Support Specialist to join our team. In this role, you will provide claims support services, manage end-to-end claims portfolios, interpret relevant legislation, and develop effective relationships with internal and external stakeholders.Key Responsibilities:Provide accurate,...

  • Claims Administrator

    2 weeks ago


    Brisbane, Queensland, Australia Michael Page Full time

    Career progression in a fantastic organisationAbout Our ClientOur client is a well known organisation with a strong presence and great reputation across Australia.The team is known for its tenure and fantastic culture, with this opportunity arising due to an internal promotion.Job DescriptionAs a Claims Administrator your role will focus on high volume data...

  • Claims Administrator

    2 weeks ago


    Brisbane, Queensland, Australia Lindsay Australia Limited Full time

    Join one of Australia's leading rural, transport & logistics companies- New role, Perm PT - 15-20hrs per wk. Day & hrs open for discussion- High volume role working with internal & external stakeholders**About the Company**:The Lindsay Group proudly operates an extensive Rural and National Transport and Logistics business across various locations connecting...


  • Brisbane, Australia Gallagher Bassett Full time

    **Introduction** Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...