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Claims Administrator

3 weeks ago

Brisbane, Australia Enterprise Rent-a-Car Full time

As Claims Administrator you will be responsible for the administration of insurance claims for the company, as well as minimising associated costs. You will also engage with customers to follow up outstanding payments, all while maintaining the good reputation of the business by meeting our customer’s needs. The position will be part of our passionate customer experience team, reporting directly to the Head of Customer Experience & Claims.

Your key responsibilities include:

- Process claims for damages to rental car fleet, collate records, process invoices and organise job cards (e.g. for repairs)
- Liaise with customers to advise of claim, provide updates throughout each stage of the claim process
- Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
- Provide outstanding customer service to all internal and external customers
- Ensure accurate documentation administration
- Meet specified time-frames and quality standards
- Provides administrative and customer service support to the customer experience team as needed

**About You**
- Experience in customer service and administration
- Exemplifies outstanding customer service
- Adaptive verbal and written communication
- Ability to listen attentively, solve problems creatively and use tact and diplomacy with a variety of people
- Ability to learn and operate our claims processes and systems
- Strong attention to detail
- Organisation skills and ability to prioritise in a fast-paced environment
- Flexible with willingness to learn and adapt
- Ability to follow processes, procedures and maintain documentation and records to high standards
- Basic understanding of Claims would be a bonus

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: From $26.34 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Flexible hours
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Brisbane, QLD: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Divers License (required)

Work Authorisation:

- Australia (required)