Client Relationship Officer

1 week ago

Footscray, Australia Care Mode Support Services Full time

Care Mode is a NDIS disability services provider located in Footscray, Melbourne. We support people with disabilities to achieve their goals in their homes, and within the community. Our approach is person-centred, and we are a "lifestyle-focused" care organization. We service all metropolitan Melbourne and have support workers located across all suburbs who comes from a variety of different qualifications, backgrounds and cover around 23 languages. **Employment Type: Casual,** **Potential for Full/Part **About the Role** - Accompany Manager for client visits - Building client relations - Building client profile - Provide direct assistance to NDIS participants their families and understand the support they need - Develop and maintaining a great network with referrers - Create participants support plans that reflect the participant's needs and goal - Undertaking client risk assessments to keep everyone safe - Positively promote Care Mode Support Services as brand ambassador - Provide prompt, courteous services to clients, external parties, colleagues, and the community - Going above and beyond to strengthen our participants’ abilities to implement supports and participates fully in the community. - Assist participants to work towards their goals in their NDIS plan - Providing support and assistance as appropriate to relevant others/stakeholders - Establishing and developing strong relationships with NDIS, community, and mainstream supports - Provide Support Coordinators progress reports on clients when requested - Work collaboratively with clients, coordinators, and colleagues. **Skills and experience** - Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or relevant to the field of human services - Preferred not necessary - NDIS awareness, particularly in relation to client services management and the importance of choice and control for participants - Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers - Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language - Strong interpersonal skills with an understanding of diversity when working with participants and colleagues - NDIS Worker Screening Clearance - First aid certificate/ CPR - Right to Work in Australia - Current and valid driver's license - Covid vaccination certificate **Job Type**: Casual **Salary**: $31.00 - $33.00 per hour Expected hours: 38 per week Schedule: - Monday to Friday Work Authorisation: - Australia (preferred) Ability to Commute: - Footscray, VIC (required) Work Location: In person

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