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Client Relationship Officer

3 weeks ago

Footscray, Australia Care Mode Support Services Full time

Care Mode is a NDIS disability services provider located in Footscray, Melbourne. We support people with disabilities to achieve their goals in their homes, and within the community. Our approach is person-centred, and we are a "lifestyle-focused" care organization. We service all metropolitan Melbourne and have support workers located across all suburbs who comes from a variety of different qualifications, backgrounds and cover around 23 languages.

**Employment Type: Casual,**

**Potential for Full/Part

**About the Role**
- Accompany Manager for client visits
- Building client relations
- Building client profile
- Provide direct assistance to NDIS participants their families and understand the support they need
- Develop and maintaining a great network with referrers
- Create participants support plans that reflect the participant's needs and goal
- Undertaking client risk assessments to keep everyone safe
- Positively promote Care Mode Support Services as brand ambassador
- Provide prompt, courteous services to clients, external parties, colleagues, and the community
- Going above and beyond to strengthen our participants’ abilities to implement supports and participates fully in the community.
- Assist participants to work towards their goals in their NDIS plan
- Providing support and assistance as appropriate to relevant others/stakeholders
- Establishing and developing strong relationships with NDIS, community, and mainstream supports
- Provide Support Coordinators progress reports on clients when requested
- Work collaboratively with clients, coordinators, and colleagues.

**Skills and experience**
- Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or relevant to the field of human services
- Preferred not necessary
- NDIS awareness, particularly in relation to client services management and the importance of choice and control for participants
- Demonstrated ability to develop positive relationships with a range of participants, their families, and their service providers
- Well-developed communication (both oral and written) skills with the ability to prepare reports and correspondence in clear and concise language
- Strong interpersonal skills with an understanding of diversity when working with participants and colleagues
- NDIS Worker Screening Clearance
- First aid certificate/ CPR
- Right to Work in Australia
- Current and valid driver's license
- Covid vaccination certificate

**Job Type**: Casual

**Salary**: $31.00 - $33.00 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Footscray, VIC (required)

Work Location: In person