General Manager

**Description**:
**Provide caring, compassionate, respectful and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home**

**Right at Home** is one of the largest home care providers in the world, with approximately 600 offices in eight countries around the world.

**“Our mission is to improve the quality of life for those we serve**.”

**We are looking for experienced GM who can lead the day to day operations at Right at Home Kalgoorlie Wheatbelt & Perth Southern Eastern Suburbs**

As a **General Manager,** you will have an exceptional customer service and leadership skills, be a savvy commercial operator and a creative and lateral thinker who is comfortable leading through complexity.

The purpose of this role is to, manager the day to day operations of a care community, where you have total operational accountability for the business, the care of our clients, and the leadership of our team. You will be fully supported with a structured on-boarding plan, with guidance from our experienced team.
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**Essential Duties and Responsibilities**

The following are the essential duties and responsibilities with this role:

- Accountable for the Franchise Office in accordance with the Right at Home Franchise System
- Operational accountability for all areas: operations, financial, clinical, staffing and safety With support from the Home Office.
- Lead the team to deliver quality care and service to clients
- Oversee the Care Manager with all HCP, NDIS and Private Pay clients, adhering to the Aged Care Quality Safety Commission standards
- Troubleshoot client queries from a service led perspective
- Responsible for the adequate staffing and resourcing of the Franchise Office
- Work with the Home Office Support team to ensure all standards and requirements of a Right at Home Franchise are met.
- Attend to all Master Franchise requests for reporting, adhering to processes and attending all events and functions.
- Adhere to all legislative requirements as required
- Undertake training as requested

**Administrative Functions**
- Operating relevant systems including Enterprise Management System (Visual Care), Visual Care CRM and SharePoint,
- Training RightStart offices on access to and understanding of the Policies & Procedures and Operations Manuals, ensuring that each policy has been read and understood, via a checklist and as part of the project timeline.

**Leadership**:

- Lead the Franchise office team
- Promoting a spirit of ‘everyone matters' in an environment of collegiality and working together.
- Ensure daily workload management and timeframes are proactively managed to ensure optimum effectiveness and productivity.

**Culture**:
Promote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by:

- Ensuring all staff feel they are a valued and important contributors to the team (Everyone Matters)
- Promoting and committing to a continuous journey of personal growth of all staff and clients (Life Long Learning) (Improve the quality of life for those we serve).
- Creating an environment of ensuring laughter and purpose for both clients and staff (Positive Energy, Fun and excitement)
- Striving to always do the best we can (Service Excellence)
- Thinking outside the square to inspire new ideas (Innovative Thinking)
- Embrace change; meet challenges with courage and fortitude (Be fearless, be brave).
- Committing and accountability to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity)
- Undertake projects as requested (Yes, we can)

**Educational Qualifications**
- Degree in Commerce, Business, Nursing Health Care, Accounting, Management, or other relevant qualification
- Excellent Skills with SharePoint, Word, Excel, PowerPoint, Outlook, and Social Media
- Knowledge of the XERO Accounting system an advantage
- Knowledge of the home / aged care industry an advantage

**Experience**
- Relevant tertiary qualification: 5 - 8 years (desirable)
- Previous experience in a management capacity responsible for the financial success of a business (essential)
- Knowledge of the aged care/disability care industry/issues or Community In-Home Care, Continuous Quality Improvement (essential)
- Ability to work with Aged Care Quality Safety Commission (essential)

**Skills, Knowledge and Abilities**
- Business management and operations skills
- Establishes and maintains effective communication and harmonious working relationships.
- Well organised and methodical
- Systems orientated and following documented processes
- Willingness to learn
- Updates knowledge and skills by pursuing continuing professional development.
- Time management and organisational skills
- Ability to develop/implement and evaluate organisational and franchise focused documentation and systems.
- Financial and analytical skills
- Ability to c