Account Manager

As an Account Manager, your role will be delivering fixture management, execution & support in retail fixtures, field sales & 3PL, and logistics activity for a well-recognised blue-chip client across Australia & New Zealand. You will form a key role within the program team as well as collaborate with external and internal teams, that execute the program work and will be based out of our offices in Marrickville, NSW.

The role will suit someone with exceptional time management, organisational & execution skills, with the ability to manage a variety and volume of work simultaneously. Planning out everything that needs to be done, managing those timelines, and budgets, & ensuring products, fixtures & POS can be executed in retail store environments will be a big part of your role.

As an experienced Account Manager will know, problem-solving abilities will be important when things don’t go as planned. The role will require you to be tech-savvy when it comes to computers and working on the cloud & software tools, in a live environment with internal & external teams.

**The importance of this role to the program**

This role is integral to the success of the blue-chip client's program due to BOO’s deep knowledge, experience & current long standing client/program relationship.

**A day in the life of an Account Manager, specialised in Retail Fixtures & 3PL**
- Manage briefs from conception to execution from client briefs within the program. You will be responsible for drafting executional briefs for the installation team & any logistics in relation to said activities.
- Owns retail fixture management & 3PL related activities from BOO’s service offering across Australia & New Zealand, including the ongoing management both in execution & via software tools, partner management, key reporting deliverables & driving efficiencies and practices
- Responsible for year-round strong fixture & product execution, including upkeep and future updates, end of-life management, removals, briefing, strategies & KPI’s are met on behalf of BOO’s service offering
- The core areas of focus for this role is people management, executions, data collation & the necessary reporting/admin work to the client stakeholders
- Responsible for the management of budgets, purchase orders and invoices for the retail fixtures & break/fix program.
- Manage and conduct fixture prototyping, improvement & feedback sessions with internal & external stakeholders
- Manage & coordinate the device & loaner device programs
- Understanding the client & programs processes, & advice on solutions that align with their needs & strategic goals, driving deeper engagement, usage and overall happiness through the use of the program of companies service offerings, via 3PL, Print, Production, Installation, & software teams.
- Proactively understand client briefs and come up with key solutions, drive desired outcomes to budget, and ensure work is channeled to the correct internal BOO teams. The role will be responsible for ensuring project deliverables are met.
- Project manage the day-to-day activities ensuring all objectives of the tasks have been executed in an efficient manner, including necessary admin & reporting.
- On-site travel to retail stores & clients will be required from time to time.
- Assist with challenging client requests or issue escalations as needed.
- Keep program software tools & systems up-to-date and accurate alongside
- Supporting the program leads from the client side in day-to-day admin and campaign planning tasks.
- Analyzing and reporting on weekly, monthly, and quarterly account performance of the program and sharing results and outcomes with team & program partners.

**Skills we’d love you to bring along**
- Takes ownership and responsibility for establishing & aligning a culture that demonstrates positive brand values & behaviors.
- Knowledge and demonstrable use of Google cloud software documents (Google sheets, Google Slides & Google docs)
- Inspires and motivates others through their vision, work & performance.
- Ability to empathise with customers and position yourself as a trusted advisor and inspire good change & innovation.
- Highly collaborative way of working, making good use of feedback loops & rallying all relevant parts of the organisation around driving customer success.
- Strong negotiation skills with the ability to balance conflicting interests of the customer & internal stakeholders.
- People Person Able to build & maintain trust with a variety of stakeholders externally and internally developing positive relationships.
- Clear verbal and written communication across stakeholders at all levels.
- Analytically minded with the ability to troubleshoot any challenges by using logic, systematic or a sequential approach eliminating concerns & producing high-quality context.
- The motivation and energy to manage multiple stakeholders & brands while looking for new opportunities to increase efficiencies best practices