Claims Consultant

4 days ago

Melbourne, Australia Options in Finance Full time

Growing, friendly team seek experienced Claims Consultant to join them
- Hybrid working, stunning CBD offices, and WFH equipment provided
- A member focus, and collaborative approach to work essential

Great opportunity available to join a leading financial services firm.

The team are growing over time, and this role has become available due to internal promotion.

**THE ROLE**
- Claims Consultant situated within the operational area of the business
- Part of a collaborative, experienced team of 5.
- Permanent opportunity.
- Ideal start at the end of the month.
- Hybrid working - 3 days from their CBD office, 2 from home.
- Standard shift times are 8:30am - 5:00pm.

**RESPONSIBILTIES**
- Respond to queries on claims, invoices, eligibility checks and similar.
- Contribute to process improvements.
- Work confidently within SLA's.
- Work towards various KPI's including AHT and quality.
- Drive a customer centric culture.

**REQUIREMENTS**
- Insurance and/or claims experience beneficial.
- A customer comes first approach essential.
- Experience in a contact centre advantageous.
- A collaborative work approach and desire to learn.
- A reliable, upbeat personality.

If you believe this is the role for you please click
**APPLY **today.

Please note only those shortlisted will be contacted.

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