Customer Service Coordinator

2 days ago

Sydney, Australia Universal Business Team Full time

The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering worldclass levels of customer service and solutions, creating an enjoyable customer experience along the way.
The RoleBased in Silverwater, with customer service at the forefront and a natural ability to adapt and relate you will bring your energy and people skills to this iconic Australian Company. You will be the friendly, warm smile at the end of the phone whose key focus is engaging with customers, assisting with enquiries from the website, discussing customer requirements, providing solutions and advice tailored to suit the needs of each valued customer.We're looking for someone who loves solving problems, can provide an insight across the extensive product range, assist with product suggestions, and assist with fulfilling all safety needs.
Elevate your knowledge, experience and skill set and be recognised within an organisation that encourages feedback, explores areas of growth, and promotes development throughout their employment.

**Key responsibilities will include**:

- Providing quality and professional customer service to existing and prospective customers
- Providing knowledge, assistance, and solutions regarding the which type of Personal Protective Equipment will suit each individual enquiry
- Answering and directing incoming calls
- Maintaining CRM & team inbox
- Processing sales orders, quotes, and enquiries
- Liaising with internal & external stakeholders

**What you'll need to succeed**:

- Excellent written and verbal communication skills, someone who thrives on providing customers with a first-rate experience
- Outstanding attention to detail with strong organisation skill set
- The ability to handle conflicting priorities and remain calm and composed
- Someone with a great attitude - happy to do what is needed to support the wider team
- Proficient Microsoft Suite computer skills

What is in it for you?
- Competitive salary package + bonuses
- An impressive company culture that is supportive and encouraging
- Potential for career progression
- Work for a company where strong family values are at the core of their business 

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