Service Delivery Controller

**Service Delivery Controller - Maintenance**
- Permanent opportunity | North Sydney location
- Embrace Work-Life Balance with our 12-hour Rotating Shift Roter.
- Step into a role where your expertise makes a tangible impact every day

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running.

**About the role**

Step into a pivotal role within our Bulk business unit where you will ensure locomotive and wagon assets are available to meet customer commitments, maintain contractual standards, and uphold our Safety Management System. In this role you will ensure trains run like clockwork and that our customers receive service every step of the way while also providing expert advice to the Service Delivery Team on live environment asset decisions.

**Key Responsibilities**:

- ** Optimize Maintenance**: Adjust locomotive and wagon maintenance schedules within a 7-day window to enhance performance, streamline tasks, and minimize facility visits.
- ** Adapt to Challenges**: Swiftly pivot from planned maintenance to recovery when disruptions occur.
- ** Execute and Monitor**: Oversee schedules and services, prioritizing safety and operational excellence.
- ** Minimize Disruptions**: Swiftly tackle challenges to keep our service delivery plan on track
- ** Stakeholder Communication**: Relay vital train plan information to all relevant parties seamlessly.
- ** Service Optimization**: Seek opportunities to prevent cancellations and enhance service offerings throughout the day.
- ** Ensure Compliance**: Reschedule activities to meet maintenance standards.
- ** Coordinate Effortlessly**: Work with Asset Planners and suppliers to manage unscheduled maintenance.
- ** Drive Innovation**: Support initiatives to maximize labor and asset utilization, improve planning processes, and foster system enhancements.
- ** Exceed Expectations**: Maintain seamless, timely information flow to surpass customer expectations.

**Lifestyle Roster**

Enjoy the flexibility of our Lifestyle Roster, featuring 12-hour shifts that allow for blocks of time off at the end of each swing. We value your work-life balance as much as you do

**About you**
- Proven experience in service delivery and customer-focused operations.
- Expertise in complex rail operations or similar heavy industries.
- Background in short-term labor and/or asset planning and rostering.
- Strong stakeholder engagement skills with the ability to negotiate, influence, and resolve conflicts in fast-paced, complex settings.
- Self-driven and able to work independently, managing tight deadlines and multiple priorities.
- Exceptional analytical and problem-solving abilities.
- Keen attention to detail and a results-driven mindset.
- Commitment to improving safety and efficiency through innovative solutions.
- Excellent interpersonal and communication skills, adept at thriving in dynamic environments.

**The benefits**

We prioritize diversity and inclusion, fostering a culture where every team member is valued and can bring their authentic selves to work. When you join us, you'll have the opportunity to:

- Pursue growth and career development
- Access mentoring programs
- Enjoy paid parental leave up to 14 weeks (with superannuation) after just 6 months of service
- Access our Employee Assistance Program for confidential counselling, free for you and your eligible family members
- Benefit from novated leasing and discounts on select health insurance, travel, retail brands, and more.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**What our employees say about working at Pacific National**:

- ‘Work/Life balance is very difficult to achieve in any rail haulage business however I think PN are leading the field in this regard’_

**Do you need reasonable adjustments during the recruitment process?**

**Next steps**

Are you ready to be part of our future? Click on the 'Apply' button and follow the prompts.

Applications Close 29th January 2025

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.

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