Service Delivery Controller

11 hours ago

North Sydney, Australia Pacific National Full time

Permanent opportunity | North Sydney location
- Embrace Work-Life Balance with our 12-hour Rotating Shift Roster

**About the role**

As an SDC in our Intermodal Business Unit, you’ll manage a specific operational area, ensuring all train services run safely, on time, and efficiently. You'll work both independently and as part of a team to deliver the daily plan in a fast-paced, dynamic environment. The role requires quick decision-making under pressure, and as you gain experience, you’ll have opportunities to expand into other operational functions.

**Key Responsibilities**:

- Acting as the first point of contact for all stakeholders in your area of operations - train crew, network, maintenance, operations and more.
- Entry of detailed and quality data into our transport and labour management systems.
- Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring mínimal delay to our services.
- Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan.
- Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers.
- Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

**Lifestyle Roster**

Enjoy the flexibility of our Lifestyle Roster, featuring 12-hour shifts that allow for blocks of time off at the end of each swing. We value your work-life balance as much as you do

**About you**

You’re a team player with a customer-first mindset, comfortable in a fast-paced, ever-changing environment. Adaptability, initiative, and decisive action are key to success, with clear opportunities for career growth.

**In addition**:

- Flexibility to work a rotating 12-hour shift pattern
- Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
- Ability to operate effectively in a team
- Confidence to review and assess available information and to make appropriate decisions
- An interest in pursuing a long career in Transport and Logistics is highly advantageous

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**Do you need reasonable adjustments during the recruitment process?**

**Closing date**

Applications close 24th October 2025.

**Next steps**

Continue to build your career with us

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.

  • Service Delivery Controller

    2 days ago

    North Sydney, Australia Pacific National Full time

    **Casual Service Delivery Controller - Intermodal!** - **Casual opportunity working within our Intermodal business unit!**: - ** Manage our BU haulage services from within the day of operations control function**: - ** North Sydney location, training provided**: - ** 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)**: - **...

  • Service Delivery Controller

    2 days ago

    North Sydney, Australia Pacific National Full time

    **Casual Service Delivery Controller - Bulk** - Multiple casual opportunities available!! - North Sydney location - Rotating 12hr shift roster (Including day and night shifts) while in training, then working on a casual roster! **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a...

  • Service Delivery Controller

    1 week ago

    North Sydney, Australia Pacific National Full time

    **Casual Service Delivery Controller - Intermodal** - North Sydney location, training provided - 12 hour shifts! (days/nights/weekend/public holidays) - While in training commitment required to work approx. 38hrs a week, after which you will be placed on a casual roster, working on demand as required by the business. **About us** Pacific National (PN) is...

  • Service Delivery Controller

    5 days ago

    North Sydney Council, Australia Pacific National Full time

    Great opportunity to step into the Day of Operations in the rail industry! 2 Positions available - both 6 month term contracts with potential to extend! Every day we transport millions of tonnes of critical freight around the country for our customers. As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking...

  • Service Delivery Controller

    10 hours ago

    North Sydney, Australia Pacific National Full time

    **Service Delivery Controller - Maintenance!** - Permanent opportunity | North Sydney location - Embrace Work-Life Balance with our 12-hour Rotating Shift Roter. - Step into a role where your expertise makes a tangible impact every day! **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We...

  • Service Delivery Controller

    2 weeks ago

    level / Blue St, North Sydney NSW , Australia Pacific National Full time $80,000 - $120,000 per year

    Great opportunity to step into the Day of Operations in the rail industry 2 Positions available - one FT perm, one contract role.Every day we transport millions of tonnes of critical freight around the country for our customers. As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking ownership for the safety...

  • Service Delivery Controller

    2 weeks ago

    North Sydney NSW, Australia Pacific National Full time $90,000 - $120,000 per year

    Permanent opportunity | North Sydney locationEmbrace Work-Life Balance with our 12-hour Rotating Shift RosterAbout the roleAs an SDC in our Intermodal Business Unit, you'll manage a specific operational area, ensuring all train services run safely, on time, and efficiently. You'll work both independently and as part of a team to deliver the daily plan in a...

  • Cost Controller

    1 week ago

    Sydney, Australia West Region Delivery Team Full time

    Tier 1 Construction & Water Utilities contractor - Pump Stations / Treatment Plants / Pipeline Projects / Sydney Water - 10 year construction and maintenance program in Sydney’s West **The Role** We are seeking an experienced **Cost Controller **to join the West Region Delivery Team on this long term frameworks contract (10-year construction and...

  • Service Delivery Supervisor

    1 week ago

    North Sydney, Australia Pacific National Full time

    **Supervisor Service Delivery** - Permanent opportunity, North Sydney location - 12 hour rotating shifts, weekend and night work required. **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...

  • Service Delivery Controller

    2 weeks ago

    level / Blue St, North Sydney NSW , Australia Pacific National Full time $60,000 - $100,000 per year

    Permanent opportunity | North Sydney locationEmbrace Work-Life Balance with our 12-hour Rotating Shift RosterAbout the role As an SDC in our Intermodal Business Unit, you'll manage a specific operational area, ensuring all train services run safely, on time, and efficiently. You'll work both independently and as part of a team to deliver the daily plan in a...