Service Delivery Controller

1 week ago

North Sydney, Australia Pacific National Full time

**Casual Service Delivery Controller - Intermodal**
- North Sydney location, training provided
- 12 hour shifts (days/nights/weekend/public holidays)
- While in training commitment required to work approx. 38hrs a week, after which you will be placed on a casual roster, working on demand as required by the business.

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running.

**About the role**

As an SDC (Service Delivery Controller) within our intermodal business unit you will be responsible for an Operational area, and will be tasked with monitoring, managing, and delivering all our services that operate within this. The team is responsible for working together to ensure all Pacific National services run safely on time, and efficiently.
- Key Responsibilities include however are not limited to:_
- Acting as the first point of contact for all stakeholders in your area of operations
- Entry of detailed and quality data into our transport and labour management systems
- Directing the movement of our crews across your area to minimise crew travel in cars while ensuring mínimal delay to our services
- Identifying incidents and events

**About you**

You will be a team player with a strong customer focus, thriving in a fast pace environment where no 2 days are the same. Motivated and adaptable, you are always looking to improve and focus on making quick, confident decisions

In addition:

- Excellent communication skills
- Intermediate level computer skills
- Flexibility to work casual shifts, including days and nights
- Experience in transport or labour management systems is a plus but not essential

Proud WORK180 Endorsed Employer for women, visit our Pacific National | WORK180 Endorsed Employer to find out more

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**Do you need reasonable adjustments during the recruitment process?**

**Next steps**

Are you ready to be part of our future? Click on the 'Apply' button and follow the prompts.

Applications Close 19th March 2025

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.

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