IT Officer

**About ROLLER**:
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 220+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER

**About the Role**:
We're on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our Melbourne office (with flexibility to work from home 1 day a week). In this hands-on role, you'll play a vital part in supporting our fast-growing team and the technology that powers ROLLER's global operations.

As the first line of IT support, you'll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You'll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform. If you're someone who loves solving problems, improving processes, and enabling others through tech, this role is for you

**This is a hybrid role, requiring 4 in-office days at our South Melbourne office to support our growing Melbourne-based team.**

**What You'll Do**:

- Act as the first point of contact for employees needing ICT support in the region
- Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
- Maintain and enhance a preventative maintenance schedule to reduce downtime
- Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
- Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
- Procure, configure, and deploy new hardware and software for new hires
- Manage the IT asset register to track hardware and software accurately
- Set up and manage software subscriptions, usage tracking, and analytics
- Identify opportunities for system improvements and lead small-scale implementation projects
- Perform other tasks as directed to support business and tech operations

**About You**:

- 2+ years of experience in a similar IT support role within a high-growth environment
- You're passionate about technology and thrive in a fast-paced environment
- Strong troubleshooting and analytical skills with a logical approach to solving problems
- Hands on experience with Microsoft Azure/Entra and Google Workspace administration
- Familiarity with Atlassian tools (e.g. Jira, Confluence)
- Exposure to security tools such as Crowdstrike
- Solid understanding of networking, mobile device management (MDM), and IT infrastructure
- Working knowledge of ITIL or other IT support frameworks
- Excellent communication skills, both verbal & written, with the ability explain technical issues to non-technical stakeholders
- Self motivated, dependable, and comfortable working both independently and as part of a team
- Comfortable working 4 days on-site in our South Melbourne Office, with flexibility for occasional after-hours support

**Perks**:
You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

4 ROLLER Recharge days per year (when we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins)

Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen

❤️ Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

Individual learning & development budget plus genuine career growth opportunities as we continue to expand

On-site amenities including a fully equipped gym, secure bike lockers, and shower facilities to support your health and active commute

**What You Can Expect**:

- **Initia