Administrator/receptionist

**Who is Intrinsic Health?**

Intrinsic Health is a passionate team of allied health professionals, providing holistic allied health services to individuals of any age or ability.

We recognise that health is experienced physically, psychologically, and socially; and with this in mind we adopt an individualised approach to treatment through comprehensive assessment, centred around the goals of our clients and their families.

**Our culture**

Our staff, our people, are our number one asset. We pride ourselves on fostering a diverse, safe, and inclusive working environment for our staff to be supported and empowered to excel in their field and deliver the highest quality of care to our clients, patients, and residents.

**About the role**:
This is one of two roles that deliver both general administration and reception functions to the Intrinsic Allied Health Centre Ipswich. Reporting to the onsite Practice Manager (PM), this position is located in the Ipswich practice but also provides off-site support for the three satellite sites of the practice.

**Key Responsibilities**:

- Create a warm and welcoming environment for each and every patient, making it a personal experience for them and setting our practitioners up for success.
- Provide information to clients and their families presenting to the practice or making inquiries by phone, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Answer phones, book and confirm appointments and enter new client details on computer software.
- Maintain accurate records and security for petty cash, process clinic payments, receipting and end of day reporting/reconciliation
- Effective scheduling of client appointments for all clinicians.
- Review and make changes where required to maximise productivity in the diary.
- Provide support to each clinician to ensure their day runs smoothly.
- Organise clinic’s cleaning/maintenance/day to day appearance.
- Assist in the set up and pack-up of the centre, ensuring the rooms are left in a clean and tidy state at the end of each day.
- Write service agreements for clients with input from clinicians.
- Assist the PM to identify, establish, improve and maintain administrative processes.
- Identify client issues with payment and escalate to the PM as required.
- Assist with equipment management and maintenance.
- Ensure adequate supplies of consumables, such as stationery, printer, and kitchen supplies.
- Assist in new staff induction of with regards to administrative processes.

Assist in administrative functions for meetings and events, including catering, invitations and RSVPs, room bookings and IT support.
- Other duties consistent with the position where required and/or requested by management from time to time.

**Essential**:

- Minimum of 2 years’ experience in Administration based roles.
- Previous experience within the Healthcare space
- This is a client facing role so you must love interacting with people.
- High level organisational skills and the ability to multitask and/or prioritise to meet deadlines in a busy clinic environment.

**Highly Desirable**:

- Experience using HICAPS
- Tertiary qualification, preferably relevant to the position e.g. Certificate, Diploma, Bachelor Degree

**You will possess**:

- A strong work ethic. You are someone who can be relied upon to get things done
- Can do attitude and able to own and solve problems and escalate issues of concerns.
- Excellent verbal and written communication skills
- A strong attention to detail and strong numeracy skills
- The ability to work both in a team environment and independently
- Strong skills in Microsoft Office Suite, billing systems, and spreadsheets.

**Start Date**
Immediate start date available.

**What we offer**:

- A rewarding and supported role in an established and progressive health group that continues to grow organically, due to our strong focus on team development and great customer service.
- Personal development program in communication, leadership and responding to individual learning requirements.
- A great local team who loves achieving the best for themselves and their clients.
- A supportive management team that starts at the top
- Attractive remuneration and benefits.
- Flexibility and understanding of life commitments.

For a confidential discussion please contact Laura Del Papa (Recruitment Coordinator) on
**0421 491 877** or