Customer Service Attendant

4 days ago

Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL14844)

**Gaming Machines Customer Service Attendants**

MULTIPLE PART TIME POSITIONS

At Crown Resorts, employees embrace our company values through our behaviours. We act with integrity, we work together, we care, and we strive for excellence. Crown is currently recruiting for Customer Service Attendants to join the Gaming Machines team on a part time basis (ranging between 2-4 shifts per week). This is an exceptional employment opportunity if you enjoy engaging with customers and have flexible working availability across a 24/7 rotating roster.

**The Role**:
As the frontline ambassadors at Crown, Customer Service Attendants are responsible for ensuring they provide a memorable experience by delivering outstanding customer service that anticipates and meets the needs of all Crown guests. In this role you will:

- Ensure compliance with and adherence to all relevant legislation, policies and procedures
- Ensure each guest receives an extraordinary level of service and attention
- Assist customers with gaming machine payouts and queries
- Maintain a tidy and well-presented gaming environment
- Retain up to date information and knowledge about Crown's Loyalty Program and complex wide promotions
- Repair minor faults on gaming machines
- Be a brand ambassador for Crown

**What you will need to be successful in this role**:

- Previous face to face customer service experience
- Willingness and ability to work around a 24-hour, 7 day a week roster including weekends and public holidays.
- The ability to approach and engage with customers
- Ability to multi-task and work under pressure
- Exceptional grooming standards
- Able to work within a team environment as well as autonomously
- Ability to obtain a Casino Special Employee Licence, undergo Police, Credit and other assessment checks (we will help you with these)
- Unrestricted working rights within Australia

**Why join Crown?**

Working at Crown is a truly wonderful experience where you will be supported by inspiring people, amazing opportunities and incredible experiences - no day is ever truly the same

The benefits of working for us are countless - to name a few we offer you:

- Free meals while on shift at our buffet restaurant
- High quality uniforms, laundered by Crown before every shift
- Easy access to public transport and discounted parking on site
- Discounts across our retail shops, restaurants - the list goes on

**Job** Gaming

**Primary Location** Melbourne

**Position Status** Part Time

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