Customer Care Consultant

2 days ago


Wyong, Australia nib NZ Full time

Let’s talk about this role
- Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons- You will be the voice of nib, representing our brand by providing excellence in customer service-
- It is a fast-paced role, where you can answer up to 60 calls a day-
- The environment is very structured, with set Key Performance Indicators (KPIs)-
- You will promote nib products and services and drive for first call resolution to queries-
- You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance-
- You will be part of a team that supports one another and celebrates success-
- This role will be based in our Newcastle and Central Coast hubsThis role operates on a rotating roster from Monday to Friday, with shifts between 8:00 am and 5:30 pm.
- The position starts on January 8, 2025, and requires your commitment to a four-week training program, which will be held at our Newcastle office.

Let's talk about working at nib Group- We are committed to creating a supportive working environment, where you are free to be you-
- We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like-
- You’ll be provided with a working from home allowance to help set up and maintain your home workspace-
- 50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Give back to the community through paid leave for volunteering Support your better health through our nib Well Program and corporate fitness discounts-
- 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- Let’s talk about you- You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone-
- You can work in a structured and busy environment-
- You have previous experience in customer service and can provide exceptional outcomes-
- You enjoy interacting with customers over the phone-
- You have a willingness to learn and maintain new skills-
- You are motivated to achieve set goals and KPIs-
- You have a flexible and positive work approach and attitudeLet’s talk about who we are
- The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity, and inclusion

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.



  • Wyong, Australia ING Full time

    **Get ready to jump into the New Year with a new career.** **Make compliment worthy convos your job by joining our Customer Care team!** Our Customer Care Specialists help make us who we are as Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do. Come "Do Your Thing" at ING. We have multiple...


  • Wyong, Australia ING Full time

    Get ready to jump into the New Year with a new career. Make compliment worthy convos your job by joining our Customer Care team! Our Customer Care Specialists help make us who we are as Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do. Come "Do Your Thing" at ING. We have multiple roles...


  • Wyong, Australia ING Full time

    Are you ready for a career change in 2025? Make compliment worthy convos your job by joining our Customer Care team! Our Customer Care Specialists help make us who we are as Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do. Come "Do Your Thing" at ING. We have multiple roles available for...


  • Wyong, Australia ING Full time

    **Passionate about helping customers?**: *** **Excited by career growth and opportunity?**: *** **Our Customer Care HQ could be for you!**: Our Customer Care Specialists are key to us being Australia’s most recommended bank and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with the ING family next...


  • Wyong, Australia ING Bank (Australia) Full time

    **Do you enjoy delighting customers and working in a fun team?**: Our swanky new Customer Care HQ has opened in Wyong and we will have multiple opportunities for passionate people to help our customers “Do their thing” right here on the Central Coast! Our Customer Care Specialists are key to us being Australia’s most recommended bank and we’re on...


  • Wyong, Australia ING Full time

    **How’d you like to be paid for what you do best?** **Being you!** **Come join our Customer Care Team at our Wyong HQ** Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here’s what our...

  • Storage Consultant

    6 days ago


    Wyong, Australia Storage King Full time

    Casual | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over...


  • Wyong, Australia ING Full time

    **Looking for a fun and supportive team for your next customer service role?**: **Join the pride as part of our ING family!**: Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here’s what our...

  • Employment Consultant

    2 weeks ago


    Wyong, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Wyong site. We lift people up, supporting them in...


  • Wyong, Australia KinCare Full time

    **Job Description** About the role**: In this role, your primary responsibility will be to manage a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's unique requirements are met. You'll also...