Medical Receptionist/ Administration

**Introduction**:
**Down South Therapy offers more - Our employees enjoy**:

- A wide range of ongoing support to maintain and increase your knowledge and skills in the best practice provision, including:

- Paid internal professional development
- Paid external professional development activities
- Highly competitive salary packages
- Superannuation and salary sacrificing options
- Flexible working arrangements to create your ideal work-life balance with options including
- Five weeks of paid annual leave with options for purchasing additional annual leave
- Additional three days of training/ professional development leave
- Employee Assistance Program with free counselling sessions each year as well as paid wellness days each year
- Continued recognition
- Monthly social events organised by our Social Committee
- Monthly ‘Spirited Award’ recognition and awards. $50 voucher for demonstrating our values.
- Annual 'Spirited Person of the Year Award' professional development, all expenses paid trip worth up to $5,000. Since 2021, winners have won trips to the Northern Territory and to Queensland.
- Annual "Discipline of the Year Award"
- DST Anniversary awards
- Great discounts off your favourite brands:

- JB HiFi
- Amazon
- Myer
- Kmart
- Ticketmaster
- plus many more

**We provide more opportunities**:
As WA’s largest mobile Allied Health Service provider, Down South Therapy makes our families the focus of what we do by going to them. We step into their world to deliver a service that will make a difference to them and help them develop their skills and knowledge to achieve their valued and meaningful goals.

For over 12 years, we have been providing high-quality best-practice Physiotherapy, Speech Pathology, Occupational Therapy and Psychology services to our expanding clientele across the metro area and into rural and remote areas.

We work with people of all ages through private and government funding, with or without a diagnosis.

Our continued commitment to providing individualised services to all our families means we need committed and flexible therapists to join our team so we can reach more families across Western Australia.

**Description**:
**Your Purpose**:
As a Medical receptionist / Administrator, you are responsible for providing high quality day-to-day administrative services in order to support service delivery, access, and integration across Down South Therapy.

The position also has a key role in effective customer service, ensuring that all people accessing the service find it accessible, friendly and welcoming.

Specific Accountabilities

Providing daily administrative support, ensuring incoming phone calls, clients and guests are attended to, in a prompt and courteous manner, and enquiries are handled efficiently and effectively in a confidential and sensitive manner.
Providing information to clients and their families, and assisting with registration and data entry of new client information and profiles.
Monitoring and Maintenance of accurate records.
Processing daily client invoicing and receipting. Assist Discipline Team Leaders with administrative functions and workflow processes.
Model and demonstrate constructive working relationships and information exchange across the organisation.
Assisting the Clinical Services Manager to deliver comprehensive orientation and induction processes for all new staff.
Ensuring adequate practice supplies of consumables (stationery cleaning supplies etc.)
Contributing to the integrity of all internal information systems as required, by maintaining data through timely updates and revision of information where required.
Collecting relevant data to generate reports and measure deliverables using data management systems, continuously improving the delivery of clinical services.
Participating in relevant training and development activities as an effective team member
Other duties consistent with the position where required and /or requested by the Clinical Services and HR Managers

**Skills and Experiences**:
You will need to have
- Demonstrated experience in administrative positions in medical/health-related environments
- Strong IT and information management skills, with experience in the use of Microsoft Office Suite, MYOB (or similar accounting software) a medical Practice Management Software package
- Proven ability to handle high volumes of work, prioritise workloads and meet agreed timeframes.
- Proven positive interpersonal skills to respond appropriately to clients and staff.
- Ability to provide personal administrative support to management.
- Understanding of the National Disability Insurance Scheme (NDIS)

Remuneration will be dependent on experience.