Banquet Events Operations Manager

**Job Description**:
**Job Number** 23137066

**Job Category** Event Management

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**The Company**

**The Location**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

**The Role**

Reporting to the Executive Assistant Manager, the Banquets Manager is responsible to managing the entire Banqueting operation. From boardroom meetings, corporate conferences, cocktail parties and wedding, no two days are the same in this dynamic environment.

Key responsibilities include but are not limited to:

- Maintaining strong client relationships and ensuring all event specifications are communicated to, and executed by, all hotel operating departments
- Maintaining constant communication with the Events and Kitchen teams to ensure transparency and seamless delivery across all departments
- Attending client rundown meetings
- Responsible for set-up of all functions and meetings to client specifications
- Responsible for rostering and payroll
- Producing monthly manpower forecasts, revenue outlooks and participate in yearly budget process with the Director of Events
- Responsible for recruitment, training and development of all Banquet Associates
- Previous hotel Banquets operational experience in a leadership role
- Meticulous attention to detail with a passion for striving for excellence
- Exceptional communication and interpersonal skills that will see you develop strong rapport with clients, guests and colleagues
- A collaborative leadership style with a passion for inspiring, training and developing a team
- A confident, proactive and thorough problem solver, with strong conflict resolution skills
- The innate ability to remain calm under pressure when responding to last minute changes
- Strong financial acumen to effectively monitor and control financial responsibilities
- Exceptional time management skills will help you in managing competing priorities

**The Benefits**

As an Associate of Marriott International you will have access to a range of exceptional benefits, including generous accommodation discounts worldwide, discounted duty meals access to world class training programs and strategic career development opportunities.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.