Banquets Manager

2 weeks ago


Gold Coast, Australia Sheraton Hotels & Resorts Full time

**Job Description**:
**Job Number** 23131207

**Job Category** Event Management

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Banquet Operations**
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.

**Participating in and Leading Banquet Teams**
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.

**Ensuring and Providing Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.

**Conducting Human Resources Activities**
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
- Attends and participates in all pertinent meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.


  • Banquets Manager

    2 weeks ago


    Gold Coast, Queensland, Australia Sheraton Hotels & Resorts Full time

    **Job Description**:**Job Number** 23131207**Job Category** Event Management**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Directs and motivates team while personally...


  • Gold Coast, Queensland, Australia beBeeLeadership Full time $60,000 - $70,000

    Lead Banquet OperationsThe Lead Banquet Operations role is a senior position within our hotel’s events team. The primary responsibility of this role is to oversee the day-to-day management of banquets, conferences, events, and weddings.Key Responsibilities:Develop and implement strategies for improving banquet operations efficiency and effectivenessManage...


  • Gold Coast, Queensland, Australia beBeeLeadership Part time $80,000 - $105,000

    Job Title: Team Leader BanquetsWe are seeking a skilled and energetic leader to oversee our banqueting operation.Assist in managing the Resort's conferencing and events services.Effectively handle customer concerns and complaints.Train and mentor new team members.Promote a positive working culture within the team.Requirements:Excellent communication skills...

  • Banquet Server

    2 weeks ago


    Gold Coast, Queensland, Australia beBeeBanquet Full time $60,000 - $78,000

    As a Banquet Server with Marriott International, you will be part of a team that delivers exceptional experiences to our guests. You will work closely with the service staff to ensure seamless execution of events, taking pride in your polished appearance and dedication to providing personalized attention.Key Responsibilities:Prepare coffee breaks, carts, and...

  • Banquets Supervisor

    1 week ago


    Gold Coast, Queensland, Australia Sofitel Full time

    **Company Description**Situated in the vibrant heart of Broadbeach and just 200 meters from pristine, patrolled beaches, Sofitel Gold Coast Broadbeach offers a premier five-star experience. This luxurious hotel features 296 elegantly designed rooms and suites, each showcasing stunning views of either the Pacific Ocean or the Hinterland. Guests can enjoy a...

  • Asst. F&b Manager

    1 week ago


    Gold Coast, Australia Manhattan Group Full time

    An experienced F&B Professional is required for this very busy 5 star property located on the Sunny Gold Coast. This person must be able to: - Support the F&B Manager to lead the Banquet department. - Know your numbers. - Manage Payroll & Beverage costs across the Banquet Department. - Be a leader in cultural change. - Assist in developing the team. You...


  • Gold Coast, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23137066 **Job Category** Event Management **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **The Company** **The Location** Surrounded by...


  • Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23096181 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The Company** **The Resort** Surrounded by lush tropical...

  • Banquet Server

    3 weeks ago


    Mid-Coast, Australia Walters Hospitality Full time

    Join to apply for the Banquet Server role at Walters Hospitality Overview Walters Wedding Estates is seeking enthusiastic and professional Banquet Servers to join our team. As a Banquet Server, you will play a crucial role in ensuring the success of weddings and events by providing top-notch service to our clients and their guests. This position...


  • Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 23096181**Job Category** Food and Beverage & Culinary**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**The Company****The Resort**Surrounded by lush tropical gardens and sparkling...