Aps5 Project Support Officer Bne: Services

**Job Information**:
Industry
- Government & Public Sector

City
- Brisbane

Province
- Queensland

Country
- Australia

Postal Code
- 4000

Number of Positions
- 1

**About Services Australia**

We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

**Aurora offers**:
- 18-month employment contract with a competitive salary
- Learning and development - including on-the-job and formal training/qualification
- Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
- A dedicated agency relationship manager.

**About the role**

APS5 Project Support Officer (1 Vacancy)

**About the team - Integrity Transformation Branch**

The Integrity Transformation Branch teams embrace agile principles and User-Centred Design approaches to ensure that solutions are tailored to meet the specific needs and preferences of customers.

Overall, we play a crucial role in ensuring that the agency's integrity and compliance activities align with the principles and goals of the master plan, while simplifying debt processes through proactive and customer-centric solutions.

**Tenure**

The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

**Location of role**

These roles are located in Brisbane, QLD

**What you will do
Project Support professionals work within a broader team to design and implement projects that improve the way Services Australia delivers payments and services to the Australian community. They monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.

Project Support Officers provide high-level procedural, administrative and operational support to a work area to support the delivery of the agency’s projects. Working under the general direction of senior staff, they play a role in maintaining relationships with other project teams, and stakeholders to provide advice and ensure the consistent delivery of project outputs.

**Duties may include some or all of the following:
- assist in project management and coordination activities
- contribute to the development and management of project plans and schedules in accordance with the agency’s project management framework
- contribute to strategic planning and continuous improvement
- assist with the training of new staff to build knowledge and capability
- provide advice, procedural guidance and technical expertise in specific areas of project work
- perform research work and analysis including contributing to the preparation of reports on relevant project activities
- contribute to regular project reporting including status updates and exception reports
- draft a range of written material including business cases, plans, executive briefs and corporate documentation for review by senior staff
- assist with monitoring project budgets, review and report on expenditure and assist with procurement and contract management
- assist with the identification and management of project risks, issues and benefits
- assist with project quality management to ensure that project deliverables are fit for purpose and meet client needs
- support and maintain stakeholder relationships to support the delivery of projects
- develop communication material to promote new projects and support other change management activities
- represent the team or work area at meetings and forums
- exercise delegations appropriate to role in accordance with legislation and guidelines.

**Requirements**:
**_
What you should have_**

These things are important to have:
Ability to:
- communicate confidently and present messages in a clear, concise and articulate manner
- support and maintain stakeholder relationships
- demonstrate personal resilience
- organise and prioritise work in the context of competing priorities
- collaborate with other staff in immediate work area and in other areas of the agency.

**_
What is nice to have:_**

These things are not essential, but if you have them that’s great:

- Love problem solving
- Enjoy performing research and analysis activities
- Can communicate and convey key messages, verbal and written
- Diversity and cultural sensitivities
- Project and programme management frameworks and policies
- Enjoy data analysis and data visualisation, through tools like Excel and PowerBI

**_ What you mus