Desktop Support Officer

2 days ago

Adelaide CBD, Australia Centorrino Technologies Full time

**Get to Know Us**
Imagine joining an organisation that has a great working culture, an award-winning brand and is a certified Great Place to Work That's exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.
Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.

**As a Desktop Support Officer here’s what you’ll be doing**:

- Provide end users with training on how to better use their devices and assist them to learn something new;
- Be personable with end users developing a friendly bond with customers;
- Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
- Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
- Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
**Here's what you'll bring**:

- Experience with Apple and/or Microsoft devices
- A positive mindset with a ‘can do’ attitude
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
- Good verbal and written communication skills

**Any of the following experience would be highly regarded**:

- Experience with MDM platforms
- Experience in A/V Hardware and systems
- Experience with PaperCut and/or printing services
- Experience with Windows Server 2016/2019
- Strong networks knowledge

The role is based at a client site in Adelaide City and is a full-time permanent position.

All our team members are expected to obtain and maintain a valid state based Working with Children Check and a Police Check.

We look forward to hearing from you

**Salary**: $55,000.00 - $60,000.00 per year

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