Desktop Support Officer

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

- 2+ years of Experience in Level 2/3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
- Keep up with Windows App and Update release information
- Provide Web applications support for Edge or Chrome
- Provide Cloud application support (collaborate with app owners where required)
- Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
- Familiar with AppV applications, MS Store Apps and packaged applications
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Support Office issues for native laptop or cloud applications
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
- Ability to coordinate with various technical groups and can fix issues remotely for the users.
- Should be able to fix and troubleshoot all the application issues deployed on end user systems (for eg. App Login Failures, App not installed, Software Installations which are failed)
- Good client management and communication skills.
- Should be able to troubleshoot if any application is not working due to network related issues.
- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
- Good understanding of ITIL concepts & ticketing tools.
- Accurately document all work performed through the ticketing system including details.

Personal Attributes:

- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information

In-depth knowledge of:

- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

IT Qualifications

At least two of the following:

- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

Experience in a similar role

- 3+ years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com.

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