Patient Services Officer

Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare.
Our Best Starts with You
At Advara HeartCare, we’re building something important. Something special.
For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re shaping a future where world-class care is the standard of care.
We can’t achieve this without our incredible people. That’s why we’re creating a workplace and culture where you can truly thrive.
Join us and help move Australia’s heart health and your career forward.
Your impact, with us
As our highly valued Patient Services Officer, you’ll use your skills and expertise to provide quality care to patients with a wide range of cardiovascular conditions.
Based in Warringal Private Hospital, you’ll play a crucial role in delivering quality reception and administrative services that meet the highest professional and company standards. Your dedication will ensure that our patients, referrers, and customers receive the professional, caring, and friendly service they deserve. Some travel may be required between the Advara HeartCare sites and there may be a requirement to provide short-term administrative relief in other Practices from time to time when the situation arises, contributing to our commitment to excellence in healthcare delivery.
**You’ll make a meaningful impact by**:

- Work efficiently in a fast-paced administrative role where patient care is our focus
- Check patient GP referrals with Medicare, ensuring data accuracy
- Timely processing of correspondence to referrers and patients
- Respond to incoming phone calls promptly and provide a professional service in line with expectations
- Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system
- Booking and confirming patients for tests and consultations.

What you’ll bring
**To succeed in this role, you will have**:

- Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
- Strong organisation and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team and the ability to nurture positive connections with patients.
- Experience in billing/receipting medical accounts, Medicare and DVA billing
- Exceptional phone manner and ability to handle a high volume of patient enquiries
- High attention to detail and the ability to adapt in a fast-paced environment

**We would also love you to have**:

- A mindset of collaboration and continual learning. You will seize opportunities to expand your skills and expertise, and you’ll be willing to share your knowledge and experience to help our company and people thrive.

Why Advara HeartCare
We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.
At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.
Here are some of the things we hope you’ll love about working with us:

- Your impact, with us.

At Advara HeartCare, you’ll use your skills to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way.
- Your growth, with us.

Develop new knowledge and skills at the cutting edge of our industry, and progress your career in a fast-growing company that’s dedicated to what you do best.
- Your voice, with us.

When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive.
**You’ll also enjoy a range of other benefits**:

- Permanent, full-time opportunity
- The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment.
- Work with a connected, collaborative team
- Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.
- Range of benefits such as 12 weeks paid parental leave

Ready to shape our future while building yours?
Join Advara HeartCare and achieve more than you ever thought possible.
Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.