Patient Services Assistant

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• Make an impact supporting critically ill patients and their families
• Heidelberg location, with multiple public transport options available to Austin Hospital
• Fixed term Full-Time or Part-Time opportunity (including Parental Leave backfill)
• Salary + superannuation + generous salary packaging
• Join a collaborative, research-driven ICU team
• Supportive work environment with strong focus on education and development

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Intensive Care Unit

The Intensive Care Unit provides multidisciplinary care to a wide variety of critically ill patients in a highly technological environment, with an emphasis on supporting families and carers during stressful times. Our state-of-the-art 29-bed facility cares for over 2000 ICU patients annually, along with 2200 outreach and 500 liaison cases.

Our specialties include spinal trauma, liver transplantation, cardiac surgery, neurological interventional surgery, orthopaedic, thoracic and general surgery, and acute medical patients. The ICU also leads the hospital's Medical Emergency Team (MET), supports ward-based patients through the Critical Care Outreach Team, and contributes to significant local and international research.

We foster a strong teaching and research culture, with our multidisciplinary team recognised nationally and internationally for excellence in care, collaboration, and innovation.

About the role

The ICU Patient Services Assistant (PSA) plays a vital role in supporting the delivery of high-quality patient care by assisting clinical staff with non-clinical tasks. This includes maintaining a clean and safe environment, transporting patients and equipment, managing supplies, and providing compassionate support to patients and their families. The PSA contributes to the smooth operation of the ICU by ensuring essential services are delivered efficiently and respectfully, in alignment with hospital policies and patient care standards

About you

You are a compassionate and skilled healthcare professional who thrives in a fast-paced, team-oriented environment. You bring energy, adaptability, and a commitment to continuous learning.

You'll also have:

• Certificate III health services assistant
• Experience or interest in critical care or acute hospital settings
• Strong communication and interpersonal skills
• Flexibility to work across a 24/7 roster

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.

• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.

• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.

• Mentoring and career development opportunities.

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Shane Saunders, PSA Supervisor

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: 26 September 2025