Head of Operations

**Job no**: 527435
**Brand**: Travel Associates
**Work type**: Full time
**Location**: Victoria
**Categories**: Leisure Travel & Retail, Leadership

As our Head of Operations for VIC, TAS, SA, WA, you will play a pivotal role in driving the strategic success and daily operational management of our prestigious branded business. You will be tasked with spearheading the rapid expansion of our luxury network through dynamic sales strategies and strategic acquisitions, including Travel Associates Independents.

As a leader your role will be to propel the Brand and Business Plan across our network, maximising sales productivity and profitability with precision. Your expertise in managing retail resources will ensure efficient and effective operations, while your commitment to nurturing and empowering your team will be evident in every aspect of luxury operations. Cultivating powerful relationships with Business Leaders, suppliers, and industry peers is essential for success in this role, as is the ability to embody and promote our company's culture and brand values.

**_ This role can be based in either Melbourne or Sydney; Role closing 1st of August._**
- 8-10 years’ experience in the Travel Industry
- At least 5 years’ experience in leadership of a high-performance environment
- Proven track record in achieving targets
- Coaching and development experience
- Understanding luxury travel and the external market
- Strong communication skills, strong presentation skills and an understanding of HR practices and policies within the business

**Your Role & Responsibilities**:
Run Successful & Profitable Businesses
- Communicate a compelling vision and embody company philosophies
- Master the TA/luxury brand roadmap and cultivate entrepreneurial spirit in Business Leaders
- Review and input office locations, maintain active business plans, and oversee workforce planning
- Shape product strategy, ensure brand reflection in businesses, and pursue growth opportunities
- Collaborate with the LUXURY SWOT team for brand objectives

Retention & Engagement of Our People
- Lead and mentor Business Leaders, fostering Travel Associates' DNA and culture
- Drive employee retention, development, and engagement, while promoting the brand
- Communicate goals, mentor regularly, and celebrate achievements
- Expand the Travel Associates Independent model and network for prospective employees

Client Retention & Growth
- Connect advisors with luxury client databases and target development opportunities
- Host engagements and events, focusing on sales coaching and client growth strategies
- Identify new office locations for brand expansion and boost market share

Luxury Local Growth
- Implement initiatives and identify partnerships to grow the Luxury Pillar and Independent Market
- Advance both branded and unbranded businesses for market expansion

Strong Industry Representation
- Lead regional Luxury Leadership with active PR, industry event participation, and networking

**What you'll Enjoy**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to Learning for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees