Head of Operations

Date: Jan 29, 2025
- Company:

- Location: Melbourne, AU, 03072

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments.

From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more

With more than 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide.

Mission Statement:
We exist to transform the commerce ecosystem through purpose-led innovation that enables our customers and their customers to do more with payments.

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments.

From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more

With more than 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide.

**Position Title**

Head of Operations

**Department**

Operations

**Location**

Preston
- Melbourne

**Reports To**

County Business Leader
- Pacific

**Role Type**

Hybrid/ Work from Office

**Company Information**

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments.

From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies, and more

With more than 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide.

**Mission Statement**

We exist to transform the commerce ecosystem through purpose-led innovation that enables our customers and their customers to do more with payments.

**Position Purpose**

The Head of Operations which sits on the Senior Leadership team, is pivotal in elevating Ingenico’s day-to-day operations and ensuring that operational processes align with strategic goals to drive profitability and growth. This hands-on position requires a blend of strategic leadership, financial acumen, and operational excellence to make an impact on both internal and external teams and customers.

**Key Responsibilities & Duties**

**Operational Leadership**:Daily hands-on management of the 183 FTE and 7 Direct Reports in the business including - Warehousing, Call Centre, Analytics and Insights, Client Operations and Field Service Providers (3rd party provider). This role will also drive efficiency to ensure high-quality service delivery across all departments.

**Financial Management**:Manage budgets to balance cost controls and service standards. Offer financial forecasts for strategic and long-term decision making.

**Customer Centric**:Ensure operational processes exceed customer needs and cross collaborate with other departments to enhance satisfaction.

**Risk Management & Compliance**:Conduct risk assessments, ensure compliance with industry regulations, and prepare for audits.

**Team Development**: Professionally and empathetically lead and mentor Department Supervisors, ensuring alignment with goals and fostering growth within the team.

**Essential Knowledge, Skills & Experience**

**Strategic Leadership**:Strong experience leading teams and aligning operations with strategic objectives. Run and transform seamless operations including our call center

**Operational Excellence**:Proven ability to optimise processes, improve productivity, and manage performance metrics. Ability to drive performance through coaching, upskilling, and fostering a culture of accountability and collaboration.

**Financial Acumen**:Expertise in budgeting, forecasting, and financial management for profitability.

**Employee Development**:Strong leadership and mentorship skills, with a focus on high-performance team development.

**Adaptability**:You are very comfortable managing change and driving continuous improvement initiatives.

**Innovative Mindset-Technology Integration**: Familiarity with integrating n