Team Leader

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

The Salvation Army Australia’s Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support all cohorts in case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

As the Team Leader you will lead an effective and high functioning team of Case Managers to deliver person-centred case management responses that assist in providing safe accommodation, sustained tenancy, social inclusion, and support to address immediate crisis needs of clients referred to program.

This is a 12 month max-term position located in

The role you could play- Oversee day to day operations of service delivery including:

- Implementation of service delivery processes and tools
- Input and completion of quarterly State Government reporting requirements, with final sign off from line Manager
- Quality service delivery that meets the needs of clients experiencing homelessness or at risk of becoming homeless; for example, service user entry, intake, case management/service delivery planning, and progress and outcomes for clients
- Caseloads are effectively allocated and monitored to ensure effective service delivery and best outcomes for clients
- Provide specialist expertise and leadership to Case Managers to resolve complex case management issues
- Monitoring service performance targets and collaboratively identifying strategies to address issues with program/regional manager
- Service gaps are identified and recommendations for service delivery improvements are made to the Program Manager

What you will bring
- Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
- Relevant Experience in a Social Service environment including in supervising staff
- QLD Working with Children Check
- Driver’s Licence
- First Aid Certificate
- A willingness to undergo a National Police Check

Your life at the Salvos
- Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_