Growth Partner

**Job Information**:
Date Opened

**01/02/2025**

Job Type

**Full time**

Industry

**Technology**

City

**Sydney**

State/Province

**New South Wales**

Country

**Australia**

Zip/Postal Code

**1001**

**About Us**:
Lifesight is a fast growing enterprise SaaS company focused on helping brands, publishers, agencies and platforms leverage data to build customer intelligence, experiences and relationships. We have a team of 65 across offices in the US, Singapore, India, Australia and UAE with over 300 customers. With an unprecedented amount of data being generated by customers today, we make it easy for businesses to understand, target and measure their customers by leveraging their customer data with our industry leading identity solution. Our platform collects, unifies, enriches and activates data for marketing and analytics use cases so users can focus on executing their strategy and delivering their products. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth

Job Description: Growth Partner

Location: Australia

Company Overview

Lifesight is an industry-leading Ad-Tech/Mar-Tech company helping businesses deliver outcomes through data and measurement solutions. We have a team of 130 serving 300+ clients across 5 offices in the US, Singapore, India, Australia, and the UK.

Our mission is to help non-technical marketers leverage advanced data activation and measurement tools to improve performance, achieve KPIs and grow revenue through our Ad-Tech/Mar-Tech tools.

Our products have been adopted by tier-one businesses globally and locally and we have a diverse and expansive existing portfolio across brands, agencies, adtech partners and publishers.

We are growing rapidly and are looking to expand our ANZ team with an experienced Account Manager to contribute to our accelerated growth. We offer a flexible hybrid working format with the Australian business based in Sydney CBD.

Position Overview

We are seeking a high-energy client-facing Account Manager who loves servicing customers. In this role you will report directly to the Head of Sales ANZ and be responsible for growing existing accounts by collaborating, educating the market on our product capabilities and leading the day-to-day relationship.

Our clients consist of agencies (indies and holding groups), brands direct, media owners and vendors. You will evangelise Lifesight solutions in the market, meet frequently with partners to understand their needs, identify cross-sell opportunities and service the accounts. This is not an implementation Account Management role.

What You’ll Do- Applicants should be a people person who wants to be in the market, as the role will require you to meet with partners for meetings and social engagements.
- Analytical skills are not required, however, you will be responsible for overseeing the quality assurance and communication of reporting.
- You will work with cross-functional team members including product, marketing, engineering and sales.
- Collaborate with clients to understand their business goals and align our solutions to meet their needs. Develop customized growth plans for each account, setting clear objectives and KPIs.
- Your main responsibilities will include regular check-in calls/meetings with clients (agencies, brands, partners) to assist in strategically planning client goals with Lifesight products/solutions, analyze account performance metrics and implement optimization strategies to enhance client success, implement initiatives to ensure high levels of customer satisfaction/loyalty/retention & develop and execute strategies for upselling and cross-selling additional Lifesight products/solutions to existing clients
- Act as a client advocate within the company, ensuring that client feedback is considered & aligned with product development and improvement.
- Confidence presenting is essential to conducting intro sessions, presenting insights & reports and training sessions with key accounts.

**Requirements**:
You are perfect for the role if you have
- 3 to 5 years of relevant work experience in client-facing account management at a media agency, publisher or ad tech business.
- You are passionate about working in the media industry and have pride in your work.
- You are a social professional who wants to be in the market meeting clients.
- Experience with programmatic and/or social media ad platforms.
- Experience in developing a procedural framework or workflow.
- An interest in data & analytics products and solutions
- Strong organizational/time management skills and the ability to manage multiple accounts and associated tasks simultaneously
- Powerpoint skills - can make a deck when required and present it confidently.
- Comfortable organising and leading external meetings (reporting calls, WIPs etc)
- Cultural awareness and an appreciation of diversity
- Sydney or Melbourne preferred