Account Executive

**Account Executive (Marsh Private)**

**What can you expect?**

Your role as an **Account Executive** is to serve as the first point of contact for day-to-day communications with designated accounts, you will conduct follow-ups on correspondence and works to strengthen and grow account relationships.

You will be responsible for the retention, growth, profitability, and client satisfaction of a book of business containing various client accounts. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of products and services the client holds.

**What is in it for you?**
- Leading training and development program
- Brand new agile workspace
- Hybrid work from home flexibility
- Professional environment where your career path really matters and is supported in our global organization
- Excellent career diversification opportunities
- Great team environment with energetic and supportive colleagues

**We will count on you to**:
At Marsh Private, we specialise in providing insurance solutions for high-net-worth individuals and their families. As a private client insurance broker, you will play a crucial role in managing and servicing our prestigious clientele. Your primary focus will be on delivering personalized insurance solutions tailored to meet the unique needs of our high-net-worth clients.

Effectively manage a portfolio of existing High Net Worth clients, achieving retention and growth targets, while maintaining overall profitability and client satisfaction. Strengthen client relationships as a trusted advisor. Develop and convert new business opportunities. Expand the range of products and services held by existing clients.
- Respond to and action day-to-day communications in a timely manner
- Meet agreed portfolio retention rates
- Achieve financial targets for new and expanded business
- Follow up on correspondence in a timely manner and works to strengthen and grow account relationships
- Support colleagues by managing day-to-day aspects for designated accounts
- Carry out account management tasks including processing billing requests and gathering information for quotes and endorsements
- Interacting with internal senior professionals and other stakeholders to ensure customer satisfaction.
- Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
- Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
- Develop and maintain a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities

**What you need to have**:

- Tier 1 Insurance Broking Compliance Accreditation (ANZIIF or Equivalent)
- Minimum 3-4 years of experience as a private client insurance broker
- Superior Customer Service Skills
- Effective Communication Skills, both oral and written
- Strong Literacy and Numeracy Skills
- Superior attention to detail with strong multi-tasking abilities
- Ability to priorities and organise own workload
- Willingness to build long lasting relationships with clients
- High level of professionalism with strong interpersonal skills

**What makes you stand out**:

- If you are a dedicated and client-focused insurance professional with a passion for serving high net worth individuals
- Proven track record of delivering exceptional client service and exceeding client expectations
- Experience with High-Net-Worth clients or personal lines
- Works well in a team or autonomously

**About Marsh**:
**Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.