Customer Contact Officer

**Customer Contact Officer (Fixed Term) (Dalby)**:
Reference Number: 1444

Closing Date: 12-12-2024

Employment Type: Temporary Full Time (12 months from start date)

Location: Dalby Corporate Office Level 1 (Ground Floor)

**About the Opportunity**

Based in **Dalby,** you will be part of a Customer Contact team responsible for assisting customers face to face or over the telephone with their enquiries, receiving payments and providing general information and advice.

This position is full time, fixed term for a period of up to twelve (12) months.

Reporting to the Customer Contact Coordinator, you will:

- provide excellent customer service to internal and external clients;
- have demonstrated ability to maintain financial records and proven experience with point of sale systems, cash handling and reconciliation processes; and
- be able to work independently and multi-task while maintaining attention to detail.

**About yourself**

The successful applicant will:

- have highly developed interpersonal skills including proven written and verbal communication skills;
- have experience in maintaining financial records;
- possess good time management skills and the ability to complete allocated tasks while working within a team; and
- demonstrate problem solving and dispute resolution capabilities.

**The benefits working for WDRC**:
**_ Work / life balance_**

We understand the importance of balance. Enjoy flexible work arrangements and wellness programs designed to keep you at your best.

**_ Superannuation_**

In addition to your annual salary, Council will contribute twelve (12) per cent, including the superannuation guarantee contribution.

**_ Growth Opportunities_**

We invest in your growth. Whether it’s skill development, mentorship, or career advancement, we’ve got you covered.

**_ Access to Corporate Health Plan_**

Take care of yourself and join one of our Corporate Health Plans to improve life.

**_ Health & Wellbeing program and Mental Health Support_**

Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.

**_ Access to free Employee Assistance Program & confidential counselling_**

Reach out to someone confidentially if you are experiencing any concerns or problems.

**_ Salary Packaging Available_**

Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.

**_ Allowances Available (if applicable)_**

Allowances such as Locality Allowance may be applicable to your position.

**_ Leave Loading_**

You will receive 17.5% leave loading on top of your base rate of pay, while you are on Annual Leave.

**_ Uniforms and PPE_**

Uniforms and Personal Protective Equipment (PPE) provided.

**_ Job security in a local government position_**

Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership.

Living & Working in the Western Downs:
Experience Western Downs

Living & Working in the Western Downs:
Experience Western Downs

If you enjoy working with people and have a passion for providing excellent customer service to support our community, this role is for you. **TOGETHER WE MAKE A REAL DIFFERENCE.**

**Applications close at 5.00pm AEST on Thursday 12 December 2024.**

**Additional Information**

Western Downs Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend, without prior notice.