Retail Customer Service Officer

1 week ago

Dalby, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Extensive, supportive (paid) training on commencement, Monday - Friday, for up to12 weeks, approx. 4 hours / day on a rotating roster
- After training, the position is “**on call**”, there are no minimum hours guaranteed, hours are based on the needs of the business
- Shifts fall across Monday - Friday, between **8.45 am - 5.06 pm**, full availability is required

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Dalby, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 days ago

    Dalby, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Telstra Retail: Part Time Customer Service

    23 hours ago

    Dalby, Australia Telstra Business Technology Centre Perth South Full time $104,000 - $130,878 per year

    Employment TypePermanentClosing Date16 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant DALBYJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Telstra Retail: Part Time Customer Service

    4 days ago

    Dalby, Australia Telstra Corporation Full time

    Telstra Retail: Part Time Customer Service & Sales Consultant DALBY page is loaded## Telstra Retail: Part Time Customer Service & Sales Consultant DALBYlocations: Telstra Store Dalbytime type: Part timeposted on: Posted Todaytime left to apply: End Date: October 17, 2025 (30 days left to apply)job requisition id: JR-10156907## Employment TypePermanent##...

  • Member Services Officer

    1 week ago

    Dalby, Australia PCYC Queensland Full time

    We are currently seeking a motivated **Member Services Officer** to enhance and support PCYC Dalby Youth Club operations by ensuring all members and customers receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you! **What we can offer** - In addition to your remuneration, enjoy...

  • Senior Retail Manager

    1 week ago

    Dalby, Australia Phone Care Australia Full time $75,000 - $85,000 per year

    Company overview:Founded in 2012, Phone Care has built a strong reputation for delivering high-quality repair services for mobile phones, tablets, PCs, and laptops. Our team of skilled and experienced technicians is committed to providing reliable, efficient, and customer-focused solutions. In addition to our repair services, we offer an extensive range of...

  • Retail Attendant

    2 weeks ago

    Dalby, Australia Waymark Hotels Full time

    **Location**: Located in the heart of Dalby, the Windsor Hotel is a historic venue that has been serving the community for years. Known for its warm hospitality, the hotel is a hub for locals and visitors alike. Join our team at Windsor Hotel, a beloved local establishment known for its welcoming atmosphere and commitment to excellent service. You’ll be...

  • Customer Sales

    3 days ago

    Dalby, Australia Genuine Parts Company Full time $45,000 - $65,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This Casual role requires flexible availabilityA valid drivers licence is also requiredAt Repco we want to ensure that each customer has a great shopping experience in...

  • Retail Team Member

    1 day ago

    Dalby, Australia Ampol Full time

    Hi, we’re Ampol. We are powered by our people! As one of Australia’s largest convenience retailers, we’re committed to making life easier for our customers. Whether they’re fueling up, ducking in, or taking away, we’ve got their back. With a smile, a wave or a hello, we get our customers in and out with what they need. Our Retail Team Members...

  • Christmas Casuals | Dalby | Kitchenware

    8 hours ago

    Dalby, Australia Global Retail Brands Australia Pty Ltd Full time

    Location:DALBY (484RK) Posted on:11 September 2025 We are looking for passionate food lovers and amazing cooks to join our team during the Christmas Holiday period. The Company: Robins Kitchen is a part of Australia's largest speciality homewares retailer with over 180 stores nationally. Our stores are the only destination for all cooking, baking,...