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Clinic Manager

2 weeks ago

Richmond, Australia Laser Clinics Australia (Inner Melbourne) Full time

At Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables and body sculpting. Every client that enters our clinic is asked “_what results are you looking for?_” Our team tailors every beauty treatment for every client. That way, every client leaves satisfied with their result.

Reporting to the clinic owners, the role of Clinic Manager at **LCA Richmond **is to lead, coach, inspire and drive the performance of their teams and their clinic business.

**ROLE & RESPONSIBILITIES**
- Lead and treat in skin, laser and Skinstitut
- Ideally 1-2 years of minimum experience in team leadership
- Diploma of Beauty Therapy or preferably an Advanced Diploma of Dermal Therapy/Science
- Ensure that financial budgets for sales, conversion, product attachment and labour productivity are achieved
- Continually assess the performance of each treatment category within the clinic (laser, skin, inject and body) and create action plans to address any areas of underperformance
- Manage and coach your team members to achieve and exceed their agreed Key Performance Indicators (KPIs)
- Plan and manage staffing requirements of the business to ensure adequate coverage and labour productivity
- Lead the team to deliver on our Customer Value Proposition (CVP) - Beauty Tailored To You
- Drive a culture of feedback and continuous performance improvement across the team by assessing skills gaps, putting in place tailored training plans for team members and managing performance
- Ensure that marketing promotions and campaigns are executed in clinic
- Manage the timely submission and accuracy of all financial areas of the business including payroll, time and attendance and invoice payments
- Drive the operational excellence of the clinic and lead day-to-day retail disciplines (end of day, stocktake, roster optimisation etc)
- Create a safe work environment (both physical and psychological) for your team and customers

**ABOUT YOU**
- A strong background in retail, sales, people management and leadership (ideally 1-2 years as a store or clinic manager)
- A background in retail, hair and beauty or service industries is highly regarded
- Proven capability to motivate staff to achieve KPI targets
- Ability to work in a very high-volume, fast-paced environment
- Strong brand alignment
- Excellent communication skills and the ability to drive a positive team culture
- High computer literacy

This is a hands-on role that includes weekend work and requires availability for additional hours at peak times, such as late-night trading and weekends.

**PERKS**
- Remuneration package well above industry standard
- Generous discounts on treatments and products
- Monthly incentives and opportunities to earn bonuses
- 4-day work week with a focus on work/life balance
- Top performers get invited to our annual black-tie Gala Dinner, held at a surprise location every year
- Small family business with the ability to grow and develop your own team
- Supportive, open, and collaborative mentoring from owners

**CAREERS TAILORED TO YOU**

Established in 2008, Laser Clinics is the market leader in non-invasive aesthetic treatments. Our business comprises of laser hair removal, cosmetic injectables, advanced skin treatments, and the high-performing skincare brand, Skinstitut.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Flexible hours
- Rotating roster

Supplemental pay types:

- Bonus
- Monthly bonus
- Performance bonus
- Quarterly bonus
- Retention bonus

**Experience**:

- beauty therapy: 1 year (required)

Work Authorisation:

- Australia (required)