Operations Supervisor

**Job No**:Ad-4207

**Work Type**:Full Time

**Location**:Brisbane

**Categories**:Drivers & Operations
- Transdev Queensland (part of the global Transdev Group) is currently looking for a permanent, full-time Operations Supervisor to join our Operations team at our depot in Capalaba, on the Redlands Coast. Transdev Queensland provides passenger bus and school services within the Redland City region with the vision of “Connecting Communities”. Join our team of Journey Makers and make a real difference to improving the lives of people travelling on our buses within Brisbane.

**The Opportunity**
- As an Operations Supervisor, you will work closely alongside the Operations Manager to lead the Operations Control Centre (OCC) and support our team of bus drivers. You will play a key role in building a high performing culture and ensuring Transdev delivers safe and reliable bus services to our customers.

**Your day might include**:

- Supporting and coaching OCC Operators in monitoring the bus network and responding to Bus Driver queries.
- You and your team will be the first point of contact for our drivers.
- Maintaining a visible presence in the Depot, particularly at peak times, to support drivers.
- Assisting the OCC Operators to manage daily Bus Driver shift changes and roster variations.
- Ensuring our contractual requirements are being met, for example, early and late running of buses, incident reporting and missed trips.
- Managing incidents in line with policy and procedures.
- When required, supporting the Operations Manager to provide after-hours incident response and support of on-road incidents.
- Identifying and closing gaps in processes and procedures.
- Leading the co-ordination of rail replacement buses and events work with the Operations Scheduling Officer and the OCC, including management of the Customer Service Officers.
- Reviewing and analysing operational delivery metrics.
- Preparing reports for operations and key stakeholders as required.

**Your Talent**:

- Demonstrated experience in leading and managing a team, ideally within a blue-collar industry.
- Proven ability to build rapport and foster positive relationships with colleagues and stakeholders at all levels.
- Demonstrated ability to maintain composure in high-stress situations, making thoughtful decisions and managing crises effectively.
- Strong analytical skills combined with a calm demeanour, allowing for effective troubleshooting and innovative solutions under pressure.
- Previous operational experience in a public transport industry is preferred but not essential.
- The ability to learn quickly and easily adopt new technologies and systems.

**What we offer**:

- Competitive remuneration
- Development opportunities and participation in internal leadership programs
- Access to discounted private health insurance, the Maxxia Rewards program and gym subsidy
- Paid parental leave
- Onsite parking available
- An Employee Assistance Program
- Wellbeing events

**About Transdev**
- Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

**How to apply?**
- If you are passionate about what you do, and ready to take on the challenges and opportunities that come with working for a global public transport and mobility organisation, we’d love to hear from you by clicking.

**Advertised**:08/11/2024

**Applications close**:01/12/2024