Receptionist/dental Assistant

**Job Title: - Receptionist/ Dental Assistant**

**About Us**

At **New Smiles Dental**, located in Preston, we are passionate about providing excellent dental care services accessible to all patients through our state-of-art clinic, experienced dentists, and modern technology, thereby creating a Positive, Caring and Friendly Dental Experience.

**Why Join Us?**

Our dedicated team enjoy:

- Competitive, above award remuneration
- Take pride in positively impacting patients’ lives every day**.**:

- Assist in a diverse range of procedures, including full mouth rehabilitations, Invisalign, veneers, and advanced dental implant surgeries
- The potential to grow in a leadership position

**About the role**

We currently have a vacancy for a full-time **Receptionist/Dental Assistant** to join the team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and administrative support to our dental practice. You will work closely with our dentists and dental hygienists to ensure the smooth running of our clinic.

Your duties will include but not be limited to:

- Greeting patients and visitors in a friendly and professional manner
- Answering incoming phone calls, booking appointments and managing the clinic's schedule
- Generate marketing content for social media
- Preparing treatment rooms and ensuring they are clean and well-stocked
- Manage open treatment plans, recalls and cancellation patient list
- Assisting dentists and dental hygienists during patient procedures as needed
- Maintaining accurate patient records and handling billing and insurance claims
- Ordering and restocking dental supplies
- Performing general office duties such as filing, photocopying and data entry

**About You**

Along with your strong work ethic and caring, empathetic and professional approach to working with patients you'll have/be:

- Experience in a similar customer service role preferably in a healthcare setting
- Full Australian working rights or be a permanent resident is essential for this role
- Strong communication and interpersonal skills with the ability to provide excellent patient care
- Excellent organisational and time management skills with the ability to multitask
- Self starter and motivated to work as team player
- Possession of or willingness to pursue a Certificate III or IV in Dental Assisting, or to start a traineeship
- A commitment to ongoing professional development and a passion for the dental industry

**How to Apply**

**Questions to be addressed in Cover Letter**
- Why are you interested in working with New Smiles Dental, and how does this role fit into your career goals?
- How do you ensure patients feel welcome and comfortable in a clinic setting?
- Can you share an example of how you've successfully managed a busy front desk or appointment schedule in the past?
- What does excellent patient care mean to you in a receptionist role?
- How do you work with dentists and other team members of dental assistants to ensure a smooth patient experience?

**Job Types**: Part-time, Permanent, Casual

Pay: $24.00 - $35.00 per hour

Expected hours: 15 - 38 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Bonus

Application Question(s):

- Please list your availability to work for all 7 days of week.
- Why are you interested in working with New Smiles Dental, and how does this role fit into your career goals?
- How do you ensure patients feel welcome and comfortable in a clinic setting?
- Can you share an example of how you've successfully managed a busy front desk or appointment schedule in the past?
- What does excellent patient care mean to you in a receptionist role?
- How do you work with dentists and other team members of dental assistants to ensure a smooth patient experience?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/01/2025