Dental Receptionist and Patient Experience Coordinator

2 days ago

Preston, Australia New Smiles Dental Full time

**Dental Receptionist — “Be the Smile Starter at New Smiles Dental, Preston”**

“Your friendly voice, your attention to detail, your care — all combine to help our patients walk out lighter, more confident, cared for.”

**Who We Are**

New Smiles Dental is a purpose-built, modern clinic located in **Preston (Bell Street corridor)** offering comprehensive family, cosmetic, and restorative dentistry. We believe in _accessible, caring, and high-quality_ dental care to the community — blending advanced technology, compassionate service, and transparent practices.
We’re proud of our reputation in the local area as a clinic that listens, cares, and delivers smiles people trust.

**The Role: Dental Receptionist & Patient Experience Coordinator**

You won’t just “take calls.” You’ll be the heart of first impressions, the calm in the appointment storm, the smiling voice patients rely on.

**Your Day Might Include**:

- Greeting patients (in person & by phone) with warmth, professionalism, calm
- Managing a busy appointment book — scheduling, rescheduling, handling emergencies
- Guiding patients through fees, health funds, payment plans, and billing
- Ensuring accurate, up-to-date patient records and treatment notes
- Proactively coordinating patient flow with clinicians to avoid downtime
- Following up with recalls, reminders, feedback calls
- Light admin: ordering supplies, daily reports, correspondence
- Being the “bridge” between patients and the clinical team — anticipate, communicate, smooth out friction

**What You Bring to the Table**
- You’re genuinely warm, empathetic, and enjoy interacting with people
- Organised and able to juggle multiple tasks under pressure
- You’ve got experience (ideally in a dental/medical/clinic environment)
- Comfortable with financials, billing, office systems
- Tech-savvy: able to pick up practice software, digital scheduling, office tools
- You take ownership — see a problem, fix it
- Integrity, professionalism, reliability — you treat patient confidence as sacred

**What You’ll Love About Us**
- **You matter**: you are not “just admin” — you’re part of delivering patient care
- **Growth path**: high performers may progress into leadership, marketing, or practice management
- **Modern, well-equipped workplace & tools**:

- **Flexible scheduling, good support**:

- **Be part of the community**: we serve families, local residents, and you’ll often meet the same people
- **Competitive remuneration + performance incentives**

**Details & Practicals**
- Salary: competitive and commensurate with experience
- Hours: [e.g. Full-time / Part-time - include weekend/Sunday rotation]
- Leave entitlements, super, etc.
- Training support (both in-house & external)
- Closing date: 15th Oct 2025

**Job Type**: Part-time

Pay: $24.95 - $37.10 per hour

Expected hours: 21 - 28 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Work Location: In person

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