Aps5 - Intranet Content Administrator, Ict Operations Branch

**title**

**Title**:
title

**Classification(s)**:
newsingclass

**Employment Type**:
filter2, filter3

**Salary**:
filter4 - filter5 per annum plus 15.4% superannuation

**Business Division**:
division

**Branch / Section**:
department, location

**Location**:
mfield2

**Security Clearance**:
securitylevel

**Job Reference No**:
id

**Contact Officer**:
**Closing Date**:
**11.59pm AEST, Sunday 17 August 2025**

**The opportunity we have available**

Organised within the departments Chief Operating Officer Group, the Information Technology (IT) Division’s purpose is to connect people and technology, empowering the department to excel.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department’s cyber security capability.

The advertised position is for an APS5 to join our ICT Operations Team as the Intranet Content Administrator, managing and maintaining the department’s on-premises SharePoint 2019 Intranet environment.

The Intranet Content Administrator works within the Digital Workplace team and provides all-round intranet content support for the team including administrative tasks and managing content requests from across the Department.

**What will you do?**

The role is varied and dynamic, but typical duties include:

- Provide administration support to the team including managing the ticketing queue (Service Requests and Incidents).
- Assist as required in the ongoing maintenance of the department’s intranet such as archiving content and maintaining permissions.
- Contribute to delivery of improved processes and procedures within the team.
- Update and maintain content on the department’s intranet, ensuring accurate, relevant and timely information and content.
- Regularly review usage statistics and search logs as well as make recommendations for improvements to content and/or search functionality.
- Provide training and support to Content Editors and authors, ensuring compliance with internal standards and style guides; and providing support to intranet users and refer technical problems as appropriate.
- Work collaboratively with other IT teams to test post system upgrades and Intranet enhancements.
- Develop and maintain relevant documentation such as user guides for Content Editors.
- Ensure content adheres to WCAG accessibility standards, the organisation's web Style Guide, and Department document templates.
- Keep up to date with digital best practice including user experience and accessibility as well as make recommendations for changes.

**Who are we looking for?**

To be successful in this role, you will need to demonstrate your ability to:

- Achieve results and quality outcomes by showing initiative and leadership, working in a small team delivering multiple activities at any given time, often within tight timeframes.
- Communicate effectively, both written and verbal, delivering information in a variety of formats for a range of audiences.
- Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
- Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
- Excellent organisational skills and attention to detail.
- Ability to develop and deliver training to content authors.
- An understanding of the importance of data integrity for the retrieval of information.

**RecruitAbility minimum requirements**

Minimum requirements for this role include:

- Experience in Content Management and how this supports business in a multi-vendor integrated environment.
- Excellent written and interpersonal communication skills, including strong attention to detail.
- Ability to provide timely and concise advice to inform and support executive decision making.
- Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

- Opt into the scheme
- Declare they have a disability, and
- Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

**What else can we offer?**

We strive to create a supportive workplace, where your contribution is valued and you can pursue your professional passions while we invest in your development. Our emplo