Field Service Technician

**BIESSE GROUP.**

Established since 1969, we have grown to become a multinational industrial group manufacturing technology for processing wood, glass, stone, plastic and metal. Biesse operates in over 160 Countries with 13 manufacturing sites and a direct presence in the main world markets. Biesse customers include industry leading companies and some of the most prestigious names in Italian and international design. Today Biesse has 4,300 employees throughout the world.

Our Head office located south west Sydney in Wetherill Park, with interstate offices located in Melbourne, Queensland, South Australia and Perth.

We are most proud and known for our innovation driving force, our consistent quality and our people.

**Organisational Placement**

Reporting to the Regional Field Service Leader, your role is to install and service our leading Intermac machines within the Glass and Stone stream to clients located all across New South Wales and occasionally interstate. You will be responsible for providing our valued customers with onsite support for trouble-shooting and scheduled maintenance.

**Key Responsibilities**
- Install, service and troubleshoot Intermac machines for new and existing customers onsite
- Provide service and customer support during field customer visits
- Travel to customers in your local city and occasional domestic travel
- Manage all onsite installation, repair, maintenance and test tasks
- Trouble shoot, diagnose errors or technical problems and determine solutions on all machines
- Produce timely and detailed service reports and document processes
- Operate equipment and machinery in a safe manner
- Comprehend customer requirements and make appropriate recommendations
- Build positive relationships with customers and provide customer satisfaction
- Complete electronic work orders according to work scheduled
- Attend product, service training locally and internationally
- Provide training to customers and other service technicians
- Work with spare parts, Regional Field Service Leader, hotliners, customer service representatives to action customer queries

**To succeed in this position you will have**:

- Experience with installing, serving or troubleshooting Intermac - Glass and Stone; Machine Technology is essential
- Experience with electrical fault finding / mechanically savvy and familiar with technical installation work of high-end equipment in the following industries desired; wood, stone or glass, medical grade systems, vehicle, cranes, trade machinery, aviation/arm (not essential)
- Experience in installation or servicing of mechanical/technical machines
- Qualifications in electrical, electronics, mechanical or engineering desired and/or Electrical trade qualified cert 3, OR aligned cert 3 disconnect/re-connect license.
- Excellent communication skills
- Advanced computer system skills, including Microsoft suite
- Problem solving and decision-making ability
- Self-motivated and ability to work unsupervised
- Experience in technical service interventions mainly on industry machineries
- Mechanical, electronic/electrical principles knowledge

In return, we can offer you an attractive remuneration package, strong INTERNATIONAL parent company, reputable brand, international and interstate travel opportunities and career progression opportunities.

**Package includes: Base + Car Allowance + Fuel Card + Travel + Overtime**

**Job Types**: Full-time, Fixed term

**Salary**: $85,000.00 - $130,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Travel reimbursement

Schedule:

- 10 hour shift
- Overtime

Supplemental pay types:

- Overtime pay