QAntaslink Customer Service Officer

**Company Description**
Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations - Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.
- ** Exciting opportunity working within our QantasLink Airport Team**:

- ** Located at Brisbane Domestic Airport**:

- ** Permanent part-time opportunity**

Our customer service function represents us on the ground and in the air. This is where memories are made - from welcoming our customers at check in, to looking after them on board, we deliver the best in service and customer care. The services in our airports are the heart of the Qantas product and customer service experience. Right across airport terminals, our people make it happen for our customers. Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Customer Service Officer, you’ll create a welcoming environment, so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

**You'll have**:

- A passion for customer service with a proactive 'can do' attitude
- The ability to work a 7-day rotational shift roster covering a range of hours
- Be comfortable with a roster which at times would see you working a **minimum 16 hours per week**:

- Full, open drivers licence
- Minimum 2 years premium face to face customer service experience within the retail, hospitality, tourism or other customer focused industries
- A proven ability to manage and diffuse difficult situations
- Well-developed problem-solving skills and able to follow through to resolution
- A strong communicator, and listener
- Ability to work both in a team environment and independently
- Ability to adapt to an ever changing, fast paced operational environment
- Compassion and empathy for special needs customers
- Exceptional personal presentation
- Computer literacy and proficiency including Microsoft Office (Excel, PowerPoint, Outlook)
- Ability to successfully complete a Pre-Employment Medical

**Why Qantas?**

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.