People & Culture/hr Operations Generalist

6 days ago

Parramatta, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced P&C/HR Operations Generalist to join our team.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life. Your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our perks and Benefits**:

- At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working arrangements
- 9 day fortnight
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Competitive remuneration
- And so much more

**What you’ll do**:

- Provide coaching and be the point of escalation and resolution to the HR Administrators and Coordinators
- Monitor the Case Management system to ensure proper triaging and quality of responses to queries is adequate
- Ensure data integrity through overseeing processes of accurate data entry and facilitating peer checking of letters of offer
- Ensure the team’s follow up and close the loop activities, including the follow up of end dates, are performed timely
- Identify opportunities and assist HR customers to self-serve
- Identify areas for improvement to ensure supporting systems (e.g. ServiceNOW) and HR processes support customer centric approach
- Foster strong working relationships with HR team members
- Support the HR Operations team with UAT and other system implementation activities as required
- Administer HR programs such as Splash
- Other ad-hoc HR generalist duties, relieving members of the HR Operations team during busy periods and/or to cover leave and supporting the broader HR team as required.

**What we are looking for**:

- Bachelor’s degree in Business, HR, IR or similar
- HR Operations knowledge
- Sound knowledge of and demonstrated experience with contemporary HR practices
- Solid HR generalist experience
- Strong experience in the use of HR / Payroll systems
- Intermediate skills in MS Office - Word, PowerPoint and Excel
- Proven ability to coach and develop team members with different capability levels and needs
- Strong judgement and decision-making skills
- Excellent written and verbal communication skills
- Well-developed organisational and prioritising skills, coupled with the ability to meet competing deadlines
- Confidence in dealing with different levels within an organisation, including senior leaders
- HR Shared Services experience is highly desirable

**Who is **WaterNSW**?** When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in.We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

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